PayPal Instant Payment Notification (IPN) Warning

  • Resolved cacabe

    (@cacabe)


    2 years, 10 months ago

    PayPal Instant Payment Notification (IPN) Warning

    hello,

    I suddenly receive these emails from paypal, but payments are being processed correctly.

    In Paypal email it is also said:
    If this problem continues, IPNs may be disabled for your account.

    Does it mean that Paypal would not allow me to receive any more payment on my shop ?

    What can i do to fix ?

    Thanks a lot.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    Hi @cacabe,

    Thanks for reaching out!

    To understand and troubleshoot the issue further, we need to know the exact warning you are getting. Could you please copy and paste the warning/error here so that we can take a look?

    We will be standing by for your response. Also, please don’t hesitate to reach out if you have any further questions; we are here to help.

    Thanks.

    Thread Starter cacabe

    (@cacabe)

    thank you.

    PayPal Instant Payment Notification Warning

    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

    website1.com/wc-api/WC_Gateway_PPEC/ website2.com/wc-api/WC_Gateway_PPEC/

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

    Plugin Support Paul J a11n

    (@pauljacobson)

    Hello @cacabe

    Thank you for sharing that error message. I recommend that you try switching to the PayPal Payments extension that includes all the functionality of the PayPal Checkout extension, and is being maintained going forward.

    You find more information about this extension, and how to make the switch here:

    Thread Starter cacabe

    (@cacabe)

    no thank you, no interest in this buggy plugins that nobody asked but that you keep pushing.

    But maybe 114 negative comments is still not enough ?
    https://www.ads-software.com/support/plugin/woocommerce-paypal-payments/reviews/?filter=1

    • This reply was modified 2 years, 10 months ago by cacabe.
    • This reply was modified 2 years, 10 months ago by cacabe.

    Hi @cacabe,

    I understand you’re not interested in the PayPal Payments plugin. My colleague recommended it because it’s the PayPal integration that’s now being actively developed and supported.

    Regarding the negative comments, I recommend setting up the plugin on your staging site so you can confirm for yourself if it works. It’s worth mentioning that the extension isn’t supported by us so we can’t respond to the issues raised.

    Moving forward, PayPal Checkout utilizes IPNs to notify the site that payment is complete. The WooCommerce PayPal Checkout Payment Gateway passes the notification URL in the payment request API call.

    We’ve seen a few cases where the error notice you shared was caused by the site producing a fatal error upon receipt of this request or is otherwise unreachable by the IPN. This may be due to a plugin/theme conflict or something at the server level.

    A good place to start is checking your fatal error logs in WooCommerce > Status > Logs as well as your PHP server log to see if there are indeed fatal errors on your site. Let me know what you find.

    It’s worth mentioning that there are cases where PayPal sends these emails out even when the IPN is actually working.

Viewing 5 replies - 1 through 5 (of 5 total)
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