PayPal Instant Payment Notification Warning

  • Resolved spdctrl

    (@spdctrl)


    8 months, 1 week ago

    Hi, received an email from Paypal (below). We’re using PayPal Pro.

    Please check your server that handles PayPal Instant Payment Notifications (IPN). IPNs sent to the following URL(s) are failing:

    https://sample.com/wc-api/Woo_Paypal_Gateway_IPN_Handler/?wpg_ipn_action=ipn

    If you do not recognize this URL, you may be using a service provider that is using IPN on your behalf. Please contact your service provider with the above information. If this problem continues, IPNs may be disabled for your account.

    Thank you for your prompt attention to this issue.

    Any ideas on how to troubleshoot / fix?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter spdctrl

    (@spdctrl)

    What should be returned if you go to the address above? It always returns -1. Is this correct?

    Plugin Author Easy Payment

    (@easypayment)

    Thank you for reporting the issue. Since I can’t reproduce the problem on my end and the plugin is actively used on over 10,000 installations, it would be helpful to get more details about your setup.

    Could you please provide the “System Report” from your WordPress dashboard? You can find it by navigating to the following URL:

    wp-admin/admin.php?page=wc-status&tab=status

    The report will help us better understand your environment and identify any potential conflicts or issues. Once we have this information, we’ll be able to assist you more effectively.

    Thank you for your cooperation!

    Thread Starter spdctrl

    (@spdctrl)

    Thanks for the response, @easypayment !

    Your plugin does NOT use Paypal IPN’s to process payments, correct?

    After receiving multiple warning emails, Paypal disabled IPN notifications (which were necessary on the Drupal / Ubercart platform we came from). It does not seem to have affected your plugin, as everything seems to continue to work fine, as before.

    If your plugin does not use IPN notifications, then users should just disable them in Paypal (if they came from a different platform that previously required them).

    Thoughts?

    Plugin Author Easy Payment

    (@easypayment)

    @spdctrl

    Thank you for reaching out. You’re correct — our plugin does not use PayPal Instant Payment Notifications (IPN) to process payments. Given that everything continues to work fine without it, you can safely disable IPN notifications in your PayPal account.

    If you previously used a platform like Drupal/Ubercart that relied on IPN, you no longer need to worry about it with our plugin.

    Feel free to disable IPN notifications.

    Thread Starter spdctrl

    (@spdctrl)

    Perfect! This information will help others with the same alarming messages from Paypal, no doubt.

    Thanks again for the great plugin, @easypayment !

    Plugin Author Easy Payment

    (@easypayment)

    @spdctrl

    @spdctrl

    We’re really glad that you found our plugin useful and that it’s helping you out without the need for PayPal IPN! We always aim to make things smoother for our users, and it’s great to hear that it’s working well for you.

    If you have a moment, we’d greatly appreciate it if you could leave a review for our plugin. It helps us grow and continue improving the plugin for users like yourself. Thank you again for your support and for reaching out!

Viewing 6 replies - 1 through 6 (of 6 total)
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