PayPal IPN Chatback failure and email failure

Update: I installed WP SMTP and was able to configure my SMTP settings so now my test email works. The IPN problem is still present though. I have read a bunch of different forums where people had similar problems but none of them solve my problem so far. I contacted DreamHost and they said that their security libraries are up to date and they aren’t blocking any communications. Thank you very much.

It looks like (and I’ve seen this from a few other folks) like PayPal isn’t responding to the secured IPN request.

2016-08-11 09:48:15 PROCESSING PAYPAL IPN TRANSACTION
2016-08-11 09:48:15 Seamless Donations Version: 4.0.17
2016-08-11 09:48:15 IPN chatback attempt via TLS...
2016-08-11 09:48:15 IPN chatback attempt via SSL...
2016-08-11 09:48:16 IPN chatback attempt completed. Checking response...
2016-08-11 09:48:16 IPN failed (unrecognized response) for sessionID SDS01-46A4C51E-7B5A-B12F-69FF-1C54D8FD4B0D

I’ve noticed this complaint from a few other users in the last few weeks. I don’t know if PayPal has changed anything on their end. They haven’t indicated a change. Are you getting a green indicator on the Seamless Donations Setup page or red?

–David

Oh ok. I am not quite sure what you mean by green or red indicator on the page… I have the red warning that I am in sandbox mode but I don’t know if that’s what you are referring to or not. Thank you!

When you’re in the WordPress dashboard and click into the Seamless Donations Settings tab, there’s a PayPal settings section. That section will either be in green or red. Green means we think your host is compatible with what PayPal tells us it needs. Red means there are indicators that your host may not be compatible.

If you go to that section, and it’s not green, that’s almost definitely your problem. If it is green, then we have more of a mystery on our hands.

–David

Oh ok, so I have a green note that says my site appears to be compliant with PayPal settings. I went back in to double check the IPN settings and make sure I used the HTTPS version and I had done that correctly so I have absolutely no idea. So I am afraid we have a mystery on our hands… Do you need my login? If so I can email it to whatever your email address is unless there is a way I can hide the information in a post. Thanks!

[Seamless Donations Log Data]
2016-08-13 18:57:49 —————————————-
2016-08-13 18:57:49 DONATION TRANSACTION STARTED
2016-08-13 18:57:49 Processing mode: SANDBOX
2016-08-13 18:57:49 PHP Version: 5.4.45
2016-08-13 18:57:49 Seamless Donations Version: 4.0.17
2016-08-13 18:57:49 User browser: Chrome 52.0.2743.116
2016-08-13 18:57:49 IPN (http): https://sagarpaul.xyz/wp-content/plugins/seamless-donations/dgx-donate-paypalstd-ipn.php
2016-08-13 18:57:49 IPN (https): https://sagarpaul.xyz/wp-content/plugins/seamless-donations/pay/paypalstd/ipn.php
2016-08-13 18:57:49 Payment process nonce f1f0cd4289 validated.
2016-08-13 18:57:49 Session ID retrieved from _POST: SDS01-1C6BFC56-81C1-9D97-7403-11E7F2AE4DA3
2016-08-13 18:57:50 Looking for pre-existing session data (guid/audit db mode): SDS01-1C6BFC56-81C1-9D97-7403-11E7F2AE4DA3
2016-08-13 18:57:50 Duplicate session data not found. Payment process data assembly can proceed.
2016-08-13 18:57:50 Success URL: https://sagarpaul.xyz/?page_id=4&thanks=true
2016-08-13 18:57:50 Saving transaction data using guid/audit db mode
2016-08-13 18:57:50 Name: ***lol***
2016-08-13 18:57:50 Amount: 10
2016-08-13 18:57:50 Preparation complete. Entering PHP post code.
2016-08-13 18:57:50 Checking for repeat. REPEAT value is [].
2016-08-13 18:57:50 Computed RETURN value: 'https://sagarpaul.xyz/?page_id=4&thanks=true'
2016-08-13 18:57:50 Redirecting to PayPal… now!
2016-08-13 18:59:00 dgx-donate-paypalstd-ipn.php called outside of constructor.
2016-08-13 18:59:01 —————————————-
2016-08-13 18:59:01 PROCESSING PAYPAL IPN TRANSACTION
2016-08-13 18:59:01 Seamless Donations Version: 4.0.17
2016-08-13 18:59:02 IPN chatback attempt via TLS…
2016-08-13 18:59:02 IPN chatback attempt via SSL…
2016-08-13 18:59:02 IPN chatback attempt completed. Checking response…
2016-08-13 18:59:02 IPN failed (unrecognized response) for sessionID SDS01-1C6BFC56-81C1-9D97-7403-11E7F2AE4DA3
2016-08-13 18:59:03 ==>

2016-08-13 18:59:03 IPN processing complete.
2016-08-13 19:03:30 dgx-donate-paypalstd-ipn.php called outside of constructor.
2016-08-13 19:03:30 Null IPN (Empty session id). Nothing to do.
2016-08-13 19:03:30 pay/paypalstd/ipn.php called outside of constructor.
2016-08-13 19:03:30 Null IPN (Empty session id). Nothing to do.
2016-08-13 19:03:32 dgx-donate-paypalstd-ipn.php called outside of constructor.
2016-08-13 19:03:32 Null IPN (Empty session id). Nothing to do.
2016-08-13 19:03:32 pay/paypalstd/ipn.php called outside of constructor.
2016-08-13 19:03:32 Null IPN (Empty session id). Nothing to do.
2016-08-13 19:03:36 dgx-donate-paypalstd-ipn.php called outside of constructor.
2016-08-13 19:03:36 Null IPN (Empty session id). Nothing to do.
2016-08-13 19:03:36 pay/paypalstd/ipn.php called outside of constructor.
2016-08-13 19:03:36 Null IPN (Empty session id). Nothing to do.

i’m also get the same problem.i saw that my paypal section is green.

I don’t login to users’ sites because the potential for damage and security concerns are enormous, not to mention regulatory issues with privacy violations. If you created an account for me, please go ahead and delete it.

At this point, I think it would be a good idea to test PayPal connectivity beyond Seamless Donations. Please read the following article, download and install the TLS 1.2 compatibility plugin, and run it.

When you’re done, if it reports you’re fully TLS 1.2 compatible, then get back to me and we’ll see if we can see where Seamless Donations isn’t working. But if it reports you’re not TLS 1.2 compatible, please take the results to your host along with this article (still let me know, because I’m curious, though):

https://wptavern.com/new-wordpress-plugin-tests-for-tls-1-2-compatibility

Good luck!

–David

Hi David,
Thanks for your quick reply.i checked TLS 1.2.it’s good.
Check this out two screenshot
https://prntscr.com/c5c72m

https://prntscr.com/c5c8dz

Still it’s not working

If you want i can create a account for you.let me know.

Ok I totally understand the concern with logging into another website. I went ahead and ran the plugin you designated and it told me that everything was compatible. Thanks!

Hmm.. That’s interesting and a little disturbing. I’m on a deadline project for work until the end of the week, but once I’m done, I’ll see if I can run some tests and find any reason Seamless Donations isn’t properly making the round trip.

–David

Ok thank you very much!

Hello, I was just wondering if you have found anything out on the plugin’s problem? My client is requesting me to take down their donate page for the time being so I was just wondering when I will be able to fix it all for them. Thank you!

Sorry, no. Haven’t had a day off yet to work on it.

–David

Ok, I’m afraid my client can’t wait much longer. If the plugin is not done by the end of next week they want me to just switch plugins because their cash-flow is being hindered right now. Do you know if you will be able to finish it by then? Thanks.