Paypal is rejecting credit cards

  • Resolved Sarah Berg

    (@sarah-berg)


    9 years, 2 months ago

    A couple months ago, we started our new website, using woocommerce and using PayPal as the payment gateway. Since that time, many of the credit cards which customers use are being rejected by PayPal. These are all good cards, but PayPal says that the card issuer has denied the payment. We have called PayPal several times, and called the credit card company, and neither are able to tell us what the problem is. Our website has only recently updated to WordPress and Woocommerce, and we never had this problem before the update.
    We thought that the problem could be that we did not have an SSL certificate for the website; however, we just added a new SSL certificate, and the problem remains. Force secure checkout is enabled.
    What am I doing wrong? The problem has to be with the site because we were having no problem until the update. Any suggestions would be greatly appreciated. I’m very new to all of this.
    Here is a link to our site victorybaptistpress.com

    https://www.ads-software.com/plugins/woocommerce/

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    What PayPal gateway is it? Standard or something else?

    Thread Starter Sarah Berg

    (@sarah-berg)

    It is PayPal Standard

    Thread Starter Sarah Berg

    (@sarah-berg)

    Here are some screenshots of my PayPal settings and the checkout options

    Thread Starter Sarah Berg

    (@sarah-berg)

    We finally got hold of our hosting provider, and the man who looked at our site said he saw no problems, but it might be helpful if https was forced on the entire site, not just the checkout. I did this by changing http to https in the general settings, and that changed it, but there is still an exclamation point saying “this website does not supply identity information.” But we just added a new SSL certificate to our site; shouldn’t that take care of this warning? Thanks for any help, I’m very new to all this.

    Plugin Contributor Mike Jolley (a11n)

    (@mikejolley)

    PayPal is a hosted solution; SSL on your site will make zero difference to the acceptance of cards on the PayPal website.

    Thread Starter Sarah Berg

    (@sarah-berg)

    Ok, that makes sense, and it’s kind of what I was thinking. The problem is that I’m running out of options. I’m at the point where I’ve tried everything that does make sense, so I’m trying the things which aren’t logical. The problem is that logically it cannot be PayPal’s fault because some of the payments are going through (I talked with them on the phone for over an hour yesterday, and this was the only conclusion they came to). But it also does not make logical sense to me that the problem is with the website because the customers are having no problem proceeding to PayPal, and their payments are being rejected on the PayPal site; nor can it be a problem with the credit cards because we have had a lot of people try it using all different kinds of cards.
    I really have no idea what my next step should be.

    Thread Starter Sarah Berg

    (@sarah-berg)

    We never found out exactly what was going wrong with PayPal, but we eventually decided to go with another payment gateway called Stripe. This has been up for several days and seems to be running well.

    Sanikte

    (@sanikte)

    Exact same thing is happening to me. Is there a fix??

    Same thing happening to me. Need a fix… is Paypal just trash and it’s worth paying $70 for stripe?

    I am very frustated with Paypal, I have had multiple cards rejected for various reasons. Lots of hours on the phone with PP with no progress. Have had an incident report with them and it has been over a month and I keep getting told that the issue is being addressed.

    I have lost 6 orders in the past few weeks because of Paypal. I just signed up for authorize.net PP will be dumped if the A.N works. A.N has the same rates as PP. A virtual terminal is included with A.N where PP wants to charge $30 per month. Crossing my fingers.

Viewing 10 replies - 1 through 10 (of 10 total)
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