Paypal issue

  • Resolved gon2train

    (@gon2train)


    7 years, 8 months ago

    when i try to do a test purchase .. all gose through and then before it will send buyer to thank you page clean talk marks it as spam and will not allow process to continue ..
    HELP!!!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    Hello.

    Thank you for your request.

    Please, copy-paste your question about CleanTalk account and service here in private Ticket System:
    https://cleantalk.org/my/support/open

    This way we will know your CleanTalk profile and could check everything that is required.

    We have whitelisted PayPal servers long ago, maybe it has something to do with a specific plugin.

    Please, mark records in your Anti-Spam Log if our service made wrong decision:
    Your Anti-Spam Log [ https://cleantalk.org/my/show_requests?int=week ] —> choose your website in the pop-down menu —> there are buttons “Spam” and “Not Spam” under every record —> mark records using these buttons.

    The instruction is here: https://cleantalk.org/faq#feedback_spam

    It will help us a lot to solve this issue faster.

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

    Thread Starter gon2train

    (@gon2train)

    hi… i logged on as suggested but have no idea what i am suppose to do ..
    sorry i am new to all of this …

    have posted other place too

    Plugin Support amagsumov

    (@amagsumov)

    Hello,

    We need to know your CleanTalk profile.

    Please, copy-paste your question about CleanTalk account and service here in private Ticket System:
    https://cleantalk.org/my/support/open

    This way we will know your CleanTalk profile and could check everything that is required.

    Sorry for the inconveniences.

    Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

    Best regards.

Viewing 3 replies - 1 through 3 (of 3 total)
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