Paypal not working on iPad

  • Resolved CoffeyRD

    (@coffeyrd)


    3 years, 11 months ago

    Hi,

    A customer was having trouble ordering on his iPad, and I was able to recreate the problem as well. When a customer goes to click “Debit or Credit card”, the modal window(?) never opens, and instead, the customer is returned to the top of the checkout page.

    I read through the previous support threads, and it may be a reCAPTCHA problem, but I’m not sure. Should I disable reCAPTCHA? I’m not sure what to do from here.

    Edited to add – this only seems to be a problem on iPad/tablet?

    Thanks in advance,
    Rheagan

    • This topic was modified 3 years, 11 months ago by CoffeyRD.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Shohan Hossain Nabil – a11n

    (@sohanhossain)

    Hello @coffeyrd,

    A customer was having trouble ordering on his iPad, and I was able to recreate the problem as well. When a customer goes to click “Debit or Credit card”, the modal window(?) never opens, and instead, the customer is returned to the top of the checkout page.

    I just tried to reproduce the error on your site https://takethecake.ie/ directly but wasn’t able to do so. It looks like you have the modal window disabled now: https://d.pr/i/XQcNOz

    I read through the previous support threads, and it may be a reCAPTCHA problem, but I’m not sure. Should I disable reCAPTCHA? I’m not sure what to do from here.

    3rd-party plugin/s can create conflicting issues and this is very common. The only way to confirm this by disabling other plugins except for WooCommerce and the WooCommerce PayPal Checkout Payment Gateway. Let us know how did it go.

    Thanks!

Viewing 1 replies (of 1 total)
  • The topic ‘Paypal not working on iPad’ is closed to new replies.