Hey @owaisdev – thanks for reaching out about this.
So first off, can you walk through what information you’ve updated in Charitable’s PayPal settings: have you confirmed the email address, live API username, live API password etc.?
Sometimes, but not always, some run into an issue mentioned by our setup guide:
https://www.wpcharitable.com/documentation/setting-up-paypal/
“To avoid problems with having donations remain stuck as pending, ensure that this account is fully set up and approved by PayPal, and also that it is in the same currency as you have set in your Charitable settings.”
The next step would be to carefully read through our troubleshooting document for PayPal:
https://www.wpcharitable.com/documentation/paypal-ipn-troubleshooting/
After exploring that document if you are experiencing issues then can you confirm where you are seeing the error message – feel free to provide a screenshot and/or a URL. If you are seeing this message during or after submitting a donation form on your website, can you provide the URL for that for our team to try to reproduce that and seeing that for ourselves?
The above steps are best and fastest way to troubleshoot – let us know if you have questions!
