PayPal not working on Safari

  • Resolved Trentini Store

    (@trentinistore)


    1 month, 3 weeks ago

    Since this morning my site no longer offers valid payment methods on Safari.

    Everything seems to work perfectly on Chrome.

    I tried to disable the PayPal plugin and magically everything works again.

    Do you know if there are any problems with the latest update?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @trentinistore

    Thank you for reaching out to us.

    I just visited your site from an Apple device using Safari, and on my end, all payment methods seem to be visible. Please let us know if the issue persists, or feel free to share a recording of the problem via Loom.com so we can investigate further.

    The only possible issue that comes to mind is related to Safari’s built-in iCloud Private Relay. This feature is designed to protect user privacy, but it can sometimes block certain Java scripts, including those used by our plugin. This may be causing the issue you’re seeing. Unfortunately, this is not something we can prevent directly.

    Please check if iCloud Private Relay is enabled, and try disabling it to see if the issue is resolved.

    Kind Regards,
    Krystian

    Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @trentinistore

    Since we have not received any further communication from you, we are assuming that your issue has been resolved.

    Therefore, we mark this thread as resolved. If you still have any questions or if a new problem arises, don’t hesitate to open a new thread.

    Kind regards,
    Krystian

Viewing 2 replies - 1 through 2 (of 2 total)
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