PayPal – on hold

  • Resolved orangeyouglad

    (@orangeyouglad)


    3 years ago

    Good afternoon/morning all, help appreciated

    I run An annual event, where I sell tickets online, I have changed to using woocommerce with eventin plug-in to manage the tickets.

    However in past few weeks I’ve sold a number of tickets, but payments within PayPal are on hold.

    I spoke to PayPal and finally got the answer that it’s because it’s sold as goods or services, is there anything I can alter to make the payments go through instantly.

    The payments are needed to pay for other services in regards to the event. So need instant.

    Any help appreciated

    Thank you in advance

Viewing 2 replies - 1 through 2 (of 2 total)
  • MayKato

    (@maykato)

    Hello,

    However in past few weeks I’ve sold a number of tickets, but payments within PayPal are on hold.

    What’s the status of those orders within WooCommerce > Orders?

    In case you’ve never checked, here is our documentation that explains different order statuses.
    https://woocommerce.com/document/managing-orders/#order-statuses

    To get a better understanding of your site setup, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    MayKato

    (@maykato)

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem! If you have further questions, please feel free to open a new topic.

Viewing 2 replies - 1 through 2 (of 2 total)
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