Paypal Order ID missing

  • Resolved Cathy Mitchell

    (@multitalentedmommy)


    9 months ago

    How do I fix this?

    Description:PayPal order id is missing.

    Category:Payment Gateway

    Source:Payment Gateway

    Error details:{ “Payment Gateway”: “paypal-commerce”, “Donation”: { “id”: xxxxxx, “formId”: xxxxxx, “formTitle”: “Donate Any Amount”, “purchaseKey”: “key here——-“, “donorIp”: “xxxxxxx”, “createdAt”: { “Object Class”: “DateTime”, “date”: “2024-02-20 16:37:26.000000”, “timezone_type”: 1, “timezone”: “+00:00” }, “updatedAt”: { “Object Class”: “DateTime”, “date”: “2024-02-20 16:37:26.000000”, “timezone_type”: 1, “timezone”: “+00:00” }, “status”: { “Object Class”: “Give\\Donations\\ValueObjects\\DonationStatus”, “\u0000*\u0000value”: “pending” }, “type”: { “Object Class”: “Give\\Donations\\ValueObjects\\DonationType”, “\u0000*\u0000value”: “single” }, “mode”: { “Object Class”: “Give\\Donations\\ValueObjects\\DonationMode”, “\u0000*\u0000value”: “live” }, “amount”: { “Object Class”: “Give\\Framework\\Support\\ValueObjects\\Money”, “\u0000Give\\Framework\\Support\\ValueObjects\\Money\u0000amount”: { “Object Class”: “Money\\Money”, “\u0000Money\\Money\u0000amount”: “10000”, “\u0000Money\\Money\u0000currency”: { “Object Class”: “Money\\Currency”, “\u0000Money\\Currency\u0000code”: “USD” } } }, “feeAmountRecovered”: null, “exchangeRate”: “1”, “gatewayId”: “paypal-commerce”, “donorId”: xx, “honorific”: “”, “firstName”: “Lxxxx”, “lastName”: “Vxxxx”, “email”: “[email protected]”, “subscriptionId”: 0, “billingAddress”: { “Object Class”: “Give\\Donations\\Properties\\BillingAddress”, “country”: “”, “address1”: “”, “address2”: “”, “city”: “”, “state”: “”, “zip”: “” }, “anonymous”: false, “levelId”: “”, “gatewayTransactionId”: null, “company”: null, “comment”: null } }

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Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi Cathy,

    You’ve come across an issue that we are investigating here:? https://feedback.givewp.com/bug-reports/p/paypal-order-id-missing-error-should-not-prevent-donations-using-paypal-donation and will keep you updated.

    The error is generated by PayPal and is challenging to replicate.

    There are a few things you can do:
    – Do not combine and/or minify javascript on the page where the donation form is embedded.
    – Exclude the page where the form is embedded from the cache.
    – Disable Floating Labels in the form settings.

    If those steps do not make a difference, consider Stripe as an alternative gateway. Sorry for any inconvenience. Let us know if you have any questions.

    Plugin Support Rick Alday

    (@mrdaro)

    Hi there,

    Just following up. Did you still need help here?
    I’m happy to help and look into this further for you.

    Thread Starter Cathy Mitchell

    (@multitalentedmommy)

    Unfortunately we have done everything you suggested and still experience issues. Their donations aren’t often enough to determine if it is intermittent or not – 4 or 5 donations per month.

    So far, I think this is an issue with the plugin. Do you have any updates that might fix it?

    Thread Starter Cathy Mitchell

    (@multitalentedmommy)

    Is there an update on using Paypal with Givewp?

    its been 2 years and no fix, use stripe

Viewing 5 replies - 1 through 5 (of 5 total)
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