PayPal Debit Credit Card Errors

  • Hello there,

    After having so many issues with the advanced card payment, including multiple duplicates in customer orders and so much money lost in Paypal refund fees because of the issue, we tried to switch back to the PayPal standard payment options, which include the debit and credit card payment option.

    We noticed that the buttons take too long to load and sometimes get stuck loading. These issues are mostly on iPhones, whether Chrome or Safari.

    The debit credit card option take too long to load the card fields when we click in the buttons, and sometimes it doesn’t work at all. it says please try again or choose a different payment method

    These are the following error we were able to see in the safari Iphone console.

    Please advise.

    Thank you

    • This topic was modified 3 days, 22 hours ago by EliteGent.
    • This topic was modified 3 days, 22 hours ago by EliteGent.
    • This topic was modified 3 days, 22 hours ago by EliteGent.
    • This topic was modified 3 days, 22 hours ago by EliteGent.
Viewing 1 replies (of 1 total)
  • Plugin Support Femi

    (@femiyb)

    Hello @gentlemako

    To better judge what could be causing this, we are interested in a copy of your WooCommerce system report and your latest PayPal Payments log files.

    The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support

    You can copy the log files from here:
    WooCommerce > Status > Logs > select “woocommerce-paypal-payments-[…]”

    You can share it privately with us from here:
    https://paypal.inpsyde.com/docs/request-support/

    Please include a link to this thread when sending a private message.

    Regards,
    Femi.

Viewing 1 replies (of 1 total)
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