paypal payment issue

  • Resolved louisapple

    (@louisapple)


    1 year, 6 months ago

    hi, there

    after updagrade to the lastest verion of woocommerce and paypal, i start have issue with the payment, some clients claimed that they have been charged twice or three times, i double check those users they all have one processing order and one fail or cancelled order

    i tried myself it seems work ok in desktop, but in mobile version the page of payment seems freezing without the waiting signal/inicator, but i just keep waiting and the payment gone through

    i suppose those clients wait too long and thought the payment page was not working and then refresh the page. i will receive a fail order but actually paypal has been charged for that

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @louisapple

    Typically, the device type should not affect the functionality of the payment process. PayPal is designed to work seamlessly with popular mobile browsers such as Chrome, Firefox, and mobile Safari. However, there may be compatibility issues with certain mobile browsers that are not supported by PayPal. This should not result in the reported behavior, though.

    To help us diagnose and resolve the issue, we are interested in a copy of your WooCommerce system report. The system report can be accessed from here:
    WooCommerce > Status > Get system report > Copy for support

    We also kindly ask you to perform the following steps:

    1. Connect a PayPal sandbox account to your WooCommerce store to test the payment process without involving real transactions. You can find instructions on how to do this here: https://woocommerce.com/document/woocommerce-paypal-payments/#testing-in-sandbox
    2. Perform a conflict test to identify any potential issues with other plugins or themes that may be interfering with the PayPal Payments functionality. Instructions for conducting a conflict test can be found here: https://woocommerce.com/document/woocommerce-paypal-payments/#troubleshooting

    Once you’ve completed these steps, please let us know if you can still reproduce the behavior or any error messages you may have encountered. This will help us better understand the issue and offer a suitable solution.
    Thank you!

    Kind regards,
    Niklas

    Thread Starter louisapple

    (@louisapple)

    it only happened occaionally not all, now i have 1-2 orders with such issue every day, they claimed payment page freeze don’t know what can i do now, is there any record plugin that can record this?

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @louisapple

    Apologies for getting back to you just now.

    It would help us the most if you could share with us a copy of your WooCommerce system report so we can learn more about your site configuration.

    You can share these details with us privately from here: https://woocommerce.com/document/woocommerce-paypal-payments/#get-help

    Thanks!

    Kind regards,
    Niklas

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    We haven’t heard back from you for a while now, so we’re going to mark this thread as resolved.

    If you still need help or if you have any other questions or issues, please don’t hesitate to reopen this thread, create a new one, or ideally reach out privately from the link above as the team is happy to help out.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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