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Resolved plamenyordanovdev
(@plamenyordanovdev)

3 years, 10 months ago

Hi there,

we’re using PayPal on our site – and we’ve enabled it on Sandbox. https://lifecoach.primefilm.bg/konsyltacia/

When we click on the ‘PayPal’ checkout, the customer can log into his account. However, if the customer doesn’t have a PayPal account, naturally he would click the ‘X’ button to try the ‘Debit/Credit card’ option. When this happens, an error like that occurs – https://ibb.co/D1R65R5.

Is there a way to fix this so an error doesn’t show? We could just ‘display: none’ it, but we just wanted to see if there’s another solution to it?

Thanks!

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Kris – WPMU DEV Support
(@wpmudevsupport13)

3 years, 10 months ago

Hi @plamenyordanovdev

I hope you are doing good today.

Could you follow the below guide?

Please send an email through our secure contact form here https://premium.wpmudev.org/contact/#i-have-a-different-question and make sure that subject is “I have a different question” and:

– Mark to my attention: ATTN: Kris

– Link back to this thread

Kind Regards,
Kris

Plugin Support Nebu John – WPMU DEV Support
(@wpmudevsupport14)

3 years, 10 months ago

Hi @plamenyordanovdev,

Thank you for the follow-up as per our request.

As we were able to replicate this, we have brought it to the attention of the Forminator team to check if possible to improve this behavior. We will update you once we have more feedback on this asap.

Kind Regards,
Nebu John

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

3 years, 10 months ago

Hi @plamenyordanovdev

I hope you are doing well.

Our developers confirmed I am afraid this is from PayPal and we can’t modify this behaviour.

We let the Forminator team know about it and if anything changes on the Paypal side we can implement a different response.

Best Regards
Patrick Freitas

Plugin Support Patrick – WPMU DEV Support
(@wpmudevsupport12)

3 years, 10 months ago

Hi @plamenyordanovdev

I hope you are doing well and safe!

We haven’t heard from you in a while, I’ll mark this thread as resolved.

Feel free to let us know if you have any additional question or problem.

Best Regards
Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘PayPal Payment Method Quick Question’ is closed to new replies.