Paypal payment not received but order completed

Hi,

Please visit your PayPal then check the list of orders to find have the order of users. If have the order but still have not received the money, you can contact the PayPal support team to get support.

Thanks

There is no order in Paypal.

Hi,

Do you check with the sandbox mode before?

Thanks

Yes I have tested sandbox and that worked fine.

Oh, so I think have an issue with your setting, please contact the support team of PayPal they will help you.