PayPal payment not working

Hi @idcglobal,

Great! That would be good, and see if they could help in regard to this issue as well. Rest assured, we would also provide assistance on our end.

Keep me posted, I’d keep this ticket open — and let us know.

Best,
Abz

So i wanted my Customer to connect his Paypal (Bussiness Account) and it is also not working with his Account. I dont why some Accounts work and some not. Looking to hear from you.

I created a Sandbox Account and it is also not working fyi.

Hello Abz (@abzlevelup)

PayPay said that the setting has no issue and the issue comes from Event Calendar.
Please have your developper investigate the case as there are other cases from other users.

Thank you

Thank you guys for getting back to me and sharing more information here @idcglobal @asanli.

This is really odd. Could you guys confirm that the accounts used are validated? If not, would be good to wait until the account is validated, and try re-connecting to PayPal again.

Also, rest assured that I am also passing along the information here to our team and for our developers to further investigate the issue.

Looking forward to hearing from you.

Best,
Abz

Hey @abzlevelup ,

because of the urgency of my customer i had to switch to another solution but i tryed 3 different Bussiness Accounts + created a Sandbox Account.

The Sandbox Account dont ever work.

The Bussiness Accounts also didnt work.
Just 1 Time randomly the connection was successfull with 1 of that bussiness accounts so i thought it started to work fine but after i connected the paypal account of my customer the same problem started again. So i tryed to reconnect the bussiness account that has worked before but also this account wasnt working anymore.

So as developer i can understand its difficult for you to reconstruct this bug with this kind of information. Its very random.

Thank for your help.

Greetings

Ahmet

• This reply was modified 2 years, 7 months ago by asanli.

Hello Abz (@abzlevelup)

Thank you for trying to settle the issue.

We have reconnected it several times, but it has never been working..

Mari

Hi @idcglobal and @asanli,

Appreciate you guys for understanding, and I’d like to gather all the information needed to pinpoint what’s causing the issue here. I am talking to the team and feeding them with the information you guys are providing me.

Moving forward, please open a Support Ticket on our Help Desk. Would also be great if you guys could share your System Information and provide us a screenshot on that ticket as well.

After creating the ticket, please include the ticket ID on your next reply here. I’d be glad to help you guys and figure this one out. Apologies for the inconvenience.

Best,
Abz

HelloAbz (@abzlevelup)

Did we need to buy a license to do so?

Mari

Hi @idcglobal, thanks for the follow-up here. No, you do not have to. Please copy and paste the system information on the helpdesk ticket as well. Then, notify me and include the ticket number here.

Looking forward to helping you further.

Best,
Abz

Hi @idcglobal,

Since we haven’t heard from you in a while on this topic we will assume that the problem was fixed or is no longer applicable and with that, I will mark this as resolved.

If that is not the case, please let us know and we will gladly remove the “Resolved” tag and try to help you further. Or you can create a new topic with the problem if you prefer.

Best Regards,
Abz

Hello Abz (@abzlevelup) Thank you for your reminder.

The issue has not been settled yet. I just do not have enough time to check.
Could you keep it open, please?

Mari