Paypal Payment Unsuccessful

Hi there,

I set the primary currency is MYR and USD as my other currency as my website accept these two currency.

Would you mind sharing a bit more on how you did that exactly? I’m asking since WooCommerce only accepts a single currency to be set as the base currency at any one time.

It might also be helpful if we have a better understanding of how your site is configured. With this in mind, please share a copy of your system status report here (You can find that under WooCommerce > System Status).

Thanks!

Hi,

Thanks for your response.

Yes, I forgot to mention that I used a plugin to display more than 1 currency. I’m aware that WooCommerce only accepts 1 currency and currently I used MYR as a based currency. The plugin I used is WooCommerce Price Based on Country By Oscar Gare (https://www.ads-software.com/plugins/woocommerce-product-price-based-on-countries/) which to display USD currency based on their country.

Status report as below:

### WordPress Environment ###

Home URL: https://www.durianbikers.com
Site URL: https://www.durianbikers.com
WC Version: 3.3.3
Log Directory Writable: ?
WP Version: 4.9.4
WP Multisite: –
WP Memory Limit: 2 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.37
PHP Post Max Size: 8 MB
PHP Time Limit: 0
PHP Max Input Vars: 6000
cURL Version: 7.61.0
OpenSSL/1.0.2o

SUHOSIN Installed: ?
MySQL Version: 5.6.40
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.3.3
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 307.07MB
Database Data Size: 262.41MB
Database Index Size: 44.66MB
wp_woocommerce_sessions: Data: 69.63MB + Index: 2.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.01MB
wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB
wp_woocommerce_order_itemmeta: Data: 0.06MB + Index: 0.04MB
wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.01MB
wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB
wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB
wp_aws_cache: Data: 0.15MB + Index: 0.00MB
wp_aws_index: Data: 21.23MB + Index: 0.00MB
wp_commentmeta: Data: 0.00MB + Index: 0.01MB
wp_comments: Data: 0.06MB + Index: 0.03MB
wp_cwa: Data: 0.00MB + Index: 0.00MB
wp_es_deliverreport: Data: 0.00MB + Index: 0.00MB
wp_es_emaillist: Data: 0.00MB + Index: 0.00MB
wp_es_notification: Data: 0.00MB + Index: 0.00MB
wp_es_sentdetails: Data: 0.00MB + Index: 0.00MB
wp_groups_capability: Data: 0.01MB + Index: 0.02MB
wp_groups_group: Data: 0.00MB + Index: 0.00MB
wp_groups_group_capability: Data: 0.00MB + Index: 0.00MB
wp_groups_user_capability: Data: 0.00MB + Index: 0.00MB
wp_groups_user_group: Data: 0.00MB + Index: 0.00MB
wp_links: Data: 0.00MB + Index: 0.00MB
wp_mdf_query_cache: Data: 0.00MB + Index: 0.00MB
wp_mdf_stat_buffer: Data: 0.00MB + Index: 0.00MB
wp_mdf_stat_tmp: Data: 0.00MB + Index: 0.00MB
wp_mo_openid_linked_user: Data: 0.00MB + Index: 0.00MB
wp_nextend2_image_storage: Data: 0.01MB + Index: 0.00MB
wp_nextend2_section_storage: Data: 0.00MB + Index: 0.01MB
wp_nextend2_smartslider3_generators: Data: 0.00MB + Index: 0.00MB
wp_nextend2_smartslider3_sliders: Data: 0.01MB + Index: 0.00MB
wp_nextend2_smartslider3_sliders_xref: Data: 0.00MB + Index: 0.00MB
wp_nextend2_smartslider3_slides: Data: 0.03MB + Index: 0.00MB
wp_omega_index_status: Data: 21.57MB + Index: 0.76MB
wp_options: Data: 51.58MB + Index: 1.10MB
wp_postmeta: Data: 69.42MB + Index: 31.44MB
wp_posts: Data: 24.54MB + Index: 3.47MB
wp_ps_exclude: Data: 0.00MB + Index: 0.00MB
wp_ps_postmeta: Data: 0.00MB + Index: 0.01MB
wp_ps_posts: Data: 0.39MB + Index: 0.10MB
wp_ps_product_sku: Data: 0.16MB + Index: 0.16MB
wp_qcld_slider_hero_sliders: Data: 0.00MB + Index: 0.00MB
wp_qcld_slider_hero_slides: Data: 0.00MB + Index: 0.00MB
wp_termmeta: Data: 0.98MB + Index: 0.66MB
wp_terms: Data: 0.19MB + Index: 0.39MB
wp_term_relationships: Data: 1.98MB + Index: 4.14MB
wp_term_taxonomy: Data: 0.26MB + Index: 0.19MB
wp_usermeta: Data: 0.11MB + Index: 0.07MB
wp_users: Data: 0.01MB + Index: 0.01MB
wp_vtcrt_purchase_log: Data: 0.00MB + Index: 0.00MB
wp_vtcrt_purchase_log_product: Data: 0.00MB + Index: 0.00MB
wp_vtcrt_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB
wp_vtprd_purchase_log: Data: 0.00MB + Index: 0.00MB
wp_vtprd_purchase_log_product: Data: 0.00MB + Index: 0.00MB
wp_vtprd_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB
wp_vtwpr_purchase_log: Data: 0.00MB + Index: 0.00MB
wp_vtwpr_purchase_log_product: Data: 0.00MB + Index: 0.00MB
wp_vtwpr_purchase_log_product_rule: Data: 0.00MB + Index: 0.00MB
wp_wc_download_log: Data: 0.00MB + Index: 0.00MB
wp_wc_webhooks: Data: 0.00MB + Index: 0.00MB
wp_wusp_user_pricing_mapping: Data: 0.00MB + Index: 0.00MB
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB
wp_yoast_seo_meta: Data: 0.00MB + Index: 0.00MB

### Post Type Counts ###

amn_mi-lite: 1
attachment: 12637
blog_post: 3
custom_css: 1
customize_changeset: 7
customtabshortcode: 1
es_template: 2
jetpack_migration: 2
jp_img_sitemap: 7
jp_img_sitemap_index: 1
jp_sitemap: 1
jp_sitemap_master: 1
logocarousel: 75
ml-slide: 1
ml-slider: 1
nav_menu_item: 158
o-discount: 2
o-list: 1
option-tree: 1
page: 14
post: 8
product: 8258
product_variation: 2133
revision: 4806
shop_coupon: 5
shop_order: 55
sp_wps_shortcodes: 1
vtprd-rule: 1
wafs: 1
wcps: 1
woo_discount_cart: 3
woocarousel: 2
ywdpd_discount: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (39) ###

Post Category Filter: by Javier Villanueva – 1.6.1
BackUpWordPress: by Human Made Limited – 3.6.4
Child Theme Configurator: by Lilaea Media – 2.2.8.1
Definitely allow mobile zooming: by Martin Stehle – 1.2
Ecommerce Conversion Tracking: by Catapult Themes – 1.0.3 – Not tested with the active version of WooCommerce
Equal Height Columns: by MIGHTYminnow
Mickey Kay
Braad Martin – 1.1.0

FB Messenger Live Chat: by Zotabox – 1.4.0
Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.0.6
Homepage Control: by WooThemes – 2.0.3
Jetpack by WordPress.com: by Automattic – 5.8
Max Mega Menu - StoreFront Integration: by Tom Hemsley – 1.0.2
Max Mega Menu: by Tom Hemsley – 2.4.1.4
Social Login, Social Sharing by miniOrange: by miniOrange – 6.2.0
Mobile Menu: by Takanakui – 2.5.1
My Custom Functions: by Arthur Gareginyan – 4.13
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.0.2
Search Manager Lite for WooCommerce and WordPress: by TeamDev Ltd – 1.3 – Not tested with the active version of WooCommerce
senangPay: by senangPay – 3.0.4
Shortcodes Ultimate: by Vladimir Anokhin – 5.0.3
Show Hide Author: by Marios Alexandrou – 2.3
Simple Custom CSS: by John Regan
Danny Van Kooten – 4.0.1

Page Builder by SiteOrigin: by SiteOrigin – 2.6.2
Smart Slider 3: by Nextend – 3.2.13
SiteOrigin Widgets Bundle: by SiteOrigin – 1.11.4
Easy Updates Manager: by Easy Updates Manager Team – 7.0.0
Storefront Homepage Extra Sections: by WPDevHQ – 1.0.2
Storefront Top Bar: by Wooassist – 1.1.1
W3 Total Cache: by Frederick Townes – 0.9.7
Woo Stickers by Webline: by Weblineindia – 1.1.1
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.3
WooCommerce My Account Widget: by Bart Pluijms – 0.6.3 – Not tested with the active version of WooCommerce
WooCommerce Product Archive Customiser: by jameskoster – 1.0.5 – Not tested with the active version of WooCommerce
WooCommerce Price Based on Country (Basic): by Oscar Gare – 1.7.6
WooCommerce: by Automattic – 3.3.3
WP Blog and Widget: by WP Online Support – 1.3.1
WP Rollback: by WordImpress – 1.5
WPB WooCommerce Related Products Slider: by wpbean – 1.06 – Not tested with the active version of WooCommerce
YITH Pre-Order for WooCommerce: by YITHEMES – 1.1.4
YITH WooCommerce Catalog Mode: by YITHEMES – 1.5.9

### Settings ###

API Enabled: ?
Force SSL: –
Currency: MYR (RM)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #4 - /shop/
Cart: #5 - /cart/
Checkout: #6 - /checkout/
My account: #7 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Storefront
Version: 2.2.7 – 2.3.3 is available
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### PBC Settings ###

Base location: MY:JHR
Price Based On: billing
Shipping: ?
Test mode: –
Test country: –

### Zone Pricing MYR Currency ###

slug: malaysia
name: MYR Currency
countries: MY
currency: MYR
exchange_rate: 1

### Zone Pricing USD Currency ###

slug: euro
name: USD Currency
countries: AD | AS | AT | AX | BE | BL | BN | BQ | BS | CN | CY | DE | EC | EE | ES | FI | FR | GF | GP | GR | GU | HK | ID | IE | IN | IO | IT | JP | LT | LU | LV | MC | ME | MF | MH | MP | MQ | MT | PA | PH | PM | PR | PT | RE | SG | SI | SK | SM | SO | SV | TC | TF | TH | TL | UM | US | VA | VG | VI | VN | YT | ZW
currency: USD
exchange_rate: 0.3

Hi there,

Thank you for sharing your System Status Report!

It sounds like WooCommerce Price Based on Country plugin might be incompatible with the PayPal Standard payment method. Can I ask you to test if this works with WooCommerce Price Based on Country plugin disabled?

Hi there,

We haven’t heard from you in a while so I’ll be marking this thread as resolved.

Feel free to open a new thread and link to this one if you have further questions though.

Have a wonderful day ahead!