Paypal payments extension not refunding purhcases

Hi @molgannard

It sounds like a webhook connection issue. PayPal Payments uses webhooks to communicate events with and from PayPal. To resolve potential communication issues between WooCommerce and PayPal refunds, it is recommended that you click the Resubscribe button in the Webhooks Status section. More info: https://woocommerce.com/document/woocommerce-paypal-payments/#webhook-status

After resubscribing, run a Simulate test to verify the successful receipt of the webhooks. If the simulation results in an error, follow the troubleshooting steps outlined.

Please note that this forum is dedicated to support related to the free WooCommerce core plugin. If the issue continues, I recommend creating a support thread in the WooCommerce PayPal Payments here.

I hope this helps! Please let us know how it goes or if you need further assistance.

Hello,

Thank you for the help, this worked perfectly.

Hi @molgannard

I am happy to hear this has helped.

I will mark this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here?

It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

Thanks!