Paypal payments in currencies other than USD.

  • Resolved thanhstran98

    (@thanhstran98)


    10 months, 3 weeks ago


    Happy New Year

    Thank you for your hard work in creating a great plugin>

    Recently, there was a customer who paid in EURO, he paid us many times in EURO through Paypal, but we did not receive any money, while the plugin automatically activated his account. . I selected “Accept all payments and convert all to U.S. Dollars” in the Paypal profile settings, but he was still able to pay in Euros and still didn’t pay us any money. Note that in 4 years of using the plugin, this is the first time I’ve encountered this situation. It happened in the last 2 months and there is no free trial for all my plans.
    https://imgur.com/a/u18NAHU

    I have tried many ways to solve the problem myself but I can’t when he can still do it again today. I know you guys are busy but hope you can help me solve this problem.
    Thank you.

    • This topic was modified 10 months, 3 weeks ago by thanhstran98.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support alexandrubodea

    (@alexandrubodea)

    Hi @thanhstran98,

    Happy New Year and thank you for your kind words!

    1. Could you please go to your site’s Dashboard -> Plugins -> Installed Plugins -> and send a full screenshot with everything you have installed related to Paid Member Subscriptions (make sure the plugin version can be seen)?

    ?2.?Could you please go to your site’s Dashboard -> Paid Member Subscriptions -> Subscription Plans -> click on the subscription plan you had this issue with -> and send a full screenshot from here (please make sure all the settings from that page can be seen)?
    ?
    ?3.?Could you please go to your site’s Dashboard -> Paid Member Subscriptions ->?Settings?-> Payments ->?and send a screenshot from there only with the “Currency Config”?and “Active Payment Gateways” sections?

    You can use a site like https://snipboard.io/ to share the screenshots.

    Best regards,

    Thread Starter thanhstran98

    (@thanhstran98)


    Sorry for the delay, here are the screenshots I have.

    I can’t be sure if this will be fixed until that guy comes back.

    Plugin Support alexandrubodea

    (@alexandrubodea)

    I’ve made some tests on a WP Instance of mine with a similar use case as you’ve described and in my case, everything worked correctly.

    Due to the situation you are facing, my suggestion is to open a ticket on our website, https://www.cozmoslabs.com/support/open-ticket/ (as a pre-sale question) so that we can investigate in detail this issue. Please also point out that you have already contacted us on the WordPress forum and add a link to the conversation in the ticket you will create.

    Plugin Support alexandrubodea

    (@alexandrubodea)

    As around 7 days have passed since my last response, and no further messages were received, I will mark this ticket as resolved.

    Note: In case you still want to continue the investigation, then as stated in the previous message, we will need to look in more detail into this situation, and for this, my suggestion will be to open a ticket on our website:?https://www.cozmoslabs.com/support/open-ticket/.

    Best regards,

Viewing 4 replies - 1 through 4 (of 4 total)
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