Paypal Payments issues

  • Resolved christws2024

    (@christws2024)


    3 weeks, 6 days ago

    Hello, We have a major issue with our website.

    A customers payment shows as failed in Woocommerce. However funds were taken from his account and I have confirmed we received them in Paypal including with PayPal transaction ID:

    Can you assist me to resolve why its showing as failed and how to avoid this. I believe it may have happened with other customers too> This error shows in the notes “Invalid or missing payment token fields. class-wc-payment-token-data-store.php:44”

    We seem to be getting a ton of errors 20+ a day with the plugin that show on the paypal error log and our team cant figure the issue. Paypal are also not being helpiful.

    The page I need help with: [log in to see the link]

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  • Plugin Support Krystian from Syde

    (@inpsydekrystian)

    Hello @christws2024

    We recognize this issue from your previous communication with us, and it’s already under active investigation on our private support board. Given that we’ve established a direct support channel with you, let’s continue troubleshooting and resolving this matter there for a more streamlined process.

    Thank you for your patience as we work to address these errors.

    Kind Regards,

    Krystian

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