• We have been getting this error for a while now. The recent update hasn’t seemed to fix it. Why is this happening?

    PayPal Pro payment failed (correlation ID: XXXXXXXXXXXXX). Payment was rejected due to an error: “This transaction has been completed, but the total of items in the cart did not match the total of all items.”.

    ### WordPress Environment ###

    Home URL: https://www.weddingprepgals.com
    Site URL: https://www.weddingprepgals.com
    Jigoshop Version: 1.17.6
    Jigoshop Database Version: 1503180
    Log Directory Writable: ? /home/wpgftp/public_html/wp-content/uploads/jigoshop-logs/
    WP Version: 4.1
    WP Multisite: –
    WP Memory Limit: 96 MB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache/2.2.29 (Unix) mod_ssl/2.2.29 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 mod_fcgid/2.3.9
    PHP Version: 5.4.36
    PHP Post Max Size: 100 MB
    PHP Time Limit: 0
    PHP Max Input Vars: 1000
    SUHOSIN Installed: –
    MySQL Version: 5.5.42
    eAccelerator: ?
    APC: ?
    OpCache: ?
    Short Open Tag: ?
    Allow URL fopen: ?
    Session: ?
    Cookie Path: /
    Save Path: /tmp
    Use Cookies: ?
    Use Only Cookies: ?
    Max Upload Size: 20 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    Remote Post: ?
    Remote Get: ?

    ### Server Locale ###

    decimal_point: .
    thousands_sep: N/A
    mon_decimal_point: N/A
    mon_thousands_sep: N/A

    ### Active Plugins (21) ###

    Jigoshop Order Export (Deans) – Do NOT Update: by Jigoshop | Amadeusz Starzykiewicz – 2.5.2.1
    Jigoshop: by Jigoshop Limited – 1.17.6
    All In One SEO Pack: by Michael Torbert – 2.2.7
    Google XML Sitemaps: by Arne Brachhold – 4.0.8
    Cunjo: by Biro Florin
    Josh Foote – 2.2.5

    Jigoshop Convert to Complete: by Chris Christoff – 1.0
    Jigoshop Product Add-ons Export CSV Bridge: by OptArt | Zbigniew Niedzielski – 1.0
    Jigoshop Product Add-ons Premium: by OptArt | Zbigniew Niedzielski
    Piotr Szczygiel – 1.9.3

    Plugin Organizer: by Jeff Sterup – 6.0.4
    WP Customer Reviews: by Go Web Solutions – 2.4.8
    XYZ WP Contact Form: by xyzscripts.com – 1.3.1
    Jigoshop Table Rate Shipping: by Jigoshop – 3.3.4
    Jigoshop Checkout Fields Manager: by Jigoshop – 1.3.2
    SharePrints Gallery: by JR w/Freak Plugins – 1.0.4.5
    Jigoshop PayPal Pro Gateway: by Jigoshop – 1.7.3
    Jigoshop Google Product Feed: by Jigoshop – 2.1.2
    WP-Mail-SMTP: by Callum Macdonald – 0.9.5
    Use Google Libraries: by Jason Penney – 1.6.2.1
    W3 Total Cache: by Frederick Townes – 0.9.4.1
    Jigoshop – Up-sells/Cross-sells: by Jigoshop – 1.4.2
    Jigoshop – Orders & Clients CSV Export: by Ilari M?¤kel?¤ – 1.1

    ### Settings ###

    Taxes Enabled: ?
    Shipping Enabled: ?
    Force SSL: ?
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### Jigoshop Pages ###

    Shop Base: #1445 –
    Cart: #742 – /cart/
    Checkout: #751 – /checkout/
    Pay: #753 – /checkout/pay/
    Thanks: #754 – /checkout/thanks/
    My Account: Page does not exist
    Edit Address: Page does not exist
    View Order: Page does not exist
    Change Password: Page does not exist
    Track Order: Page does not exist
    Terms: #883 – /policies/

    ### Taxonomies ###

    Product Types: configurable (configurable)
    downloadable (downloadable)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    virtual (virtual)

    ### Theme ###

    Name: Simplicity
    Version: 2.1
    Author URL: https://olegnax.com/
    Child Theme: ? – If you’re modifying Jigoshop or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
    Jigoshop Support: Not Declared

    ### Templates ###

    Overrides: simplicity/jigoshop/archive-product.php
    simplicity/index.php
    simplicity/jigoshop/loop-shop.php
    simplicity/jigoshop/product_taxonomy.php
    simplicity/jigoshop/single-product-reviews.php
    simplicity/jigoshop/single-product.php

    https://www.ads-software.com/plugins/jigoshop/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter elitistdogg

    (@elitistdogg)

    Any idea what causes this error or how to fix it. I had gotten a reply via email, but tried to send back some info- but the emails said your server was having a problem.

    Thank you

    Thread Starter elitistdogg

    (@elitistdogg)

    I have sent a few emails without a response and I am curious if anyone knows what is going on with that happening. Is it on our end or is it a problem with the PayPal pro?

    Hi elitistdogg,

    Can you tell me since when you are experiencing this issue?

    Thread Starter elitistdogg

    (@elitistdogg)

    @krzysztofk
    We have experienced this for at least 6 months, but maybe a year.

    I got a response via email from Michael. He thinks its a caching issue.

Viewing 4 replies - 1 through 4 (of 4 total)
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