PayPal Smart Checkout Not Working

  • Resolved qrusnell

    (@qrusnell)


    2 years, 11 months ago

    In the last month or so, we’ve had some customers complain about the shopping cart providing an error after checkout, and / or showing a spinning wheel on the cart page when returning from payment. I enabled logs and don’t see any errors. And the payments actually go through. So the customer actually makes multiple payments when they attempt again, and we then get contacted and need to refund those extra payments.

    In my sandbox testing, I’ve narrowed it down to the PayPal Smart Checkout. With that disabled, the standard checkout button functions and redirects as normal. Any payment method with Smart Checkout returns a Javascript alert after payment and before clearing the cart and redirecting to the thank-you page. The error message sometimes says “HTTP error occurred during payment process: 200 parseerror” and sometimes just says “Undefined”. Again, the payments process ok. It’s after that processing and before the cart gets cleared that the error occurs.

    Sometimes the cart will have a spinning wheel stuck and the page needs manual reloading. But sometimes it just reloads the same shopping cart with all the items, but also with the addition of the simple Paypal button (even though the settings are checked to disable it). So I think what is happening with our customers when they finally think they succeed is that they are using the simple button when it shows instead of one of the smart checkout ones.

    The closest support forum topic I found relating to this was: https://www.ads-software.com/support/topic/multiple-payments-3/#post-14082130

    I have sandbox mode on the test site available for testing. I’ve disable the Smart Checkout on the main site until we get this issue resolved.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, do you have a cache plugin installed in your site? Does your server have any cache system running?

    Regards.

    Thread Starter qrusnell

    (@qrusnell)

    We use Litespeed Cache, but on the production site, we exclude all the urls for the marketplace page (where the buttons are), shopping cart page, and thank-you page. On the test site I’ve completely disabled Litespeed Cache, enabled sanbox mode in the WSPSC plugin settings and still get the same errors described. The only other caching might come from Cloudflare. However, I just did a test, disabling Cloudflare’s DNS proxy on the test subdomain, which also means it is bypassing any Cloudflare caching, and I get the “unidentified” JS error alert after a test VISA payment is successful but before the cart is cleared and redirected to the thank you page. So same as before while I’m confident there is no caching on the test site.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, have you tested the standard PayPal checkout? It would be good to know if the standard PayPal checkout works in your site.

    Regards.

    Thread Starter qrusnell

    (@qrusnell)

    Yes.

    “In my sandbox testing, I’ve narrowed it down to the PayPal Smart Checkout. With that disabled, the standard checkout button functions and redirects as normal.”

    We’re using the standard Paypal checkout on the live production site now with no problems. I think we like it better because there are not as many buttons/options. I think many users see the multiple buttons of the Smart Checkout as a single button, and then just click the top Paypal one anyway.

    However, I’ll keep my test site up if you’d like to use it to find out if there is a bug in the plugin which needs to be fixed regarding the Smart Checkout for those who may prefer it.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, thank you for sharing more information. I have submitted a message to the developers to investigate further your issue.

    Kind regards.

    Plugin Contributor mbrsolution

    (@mbrsolution)

    Hi, we just carried out some test and the smart checkout is working fine in our dev sites. Please carry out a plugin/theme conflict test as per the following instructions.

    Plugin Conflict Test

    1- Temporarily deactivate ALL the plugins except the simple membership plugin.
    2- Temporarily deactivate ALL addons/extensions also (if you are using any).
    3- Test to see if the plugin behaves how it is suppose to.
    4- If it works correctly when you deactivate the plugins then that means you have a plugin conflict.
    5- Activate your plugins one by one to see which one causes the issue.
    6- Report the problem to the developer of that plugin.
    7- Also post the issue on our forum with the findings of your plugin test.

    Theme Conflict Test

    1- Temporarily switch the theme to any of the default WordPress themes (twenty sixteen, twenty fifteen etc.)
    2- Test the plugin behavior.
    3- If it works correctly with the default WordPress theme then you have a theme conflict.
    4- Report the problem to the developer of that theme.

    Kind regards.

Viewing 6 replies - 1 through 6 (of 6 total)
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