PayPal Standard Cancellation Error

  • Resolved landed

    (@landed)


    4 months, 1 week ago

    I have a client website with some problematic behaviour. All PayPal orders are getting Cancelled even though payment is going through and they should not be Cancelled.
    Issues:
    Cancelled order emails are never sent – is this a bug?
    Orders with PayPal are getting made from the perspective of a customer though I am assuming they also don’t get an email. And the order is cancelled. PayPal gets the payment and PayPal emails my client so he can deal with the order.

    Here is the order note:

    Unpaid order cancelled – time limit reached. Order status changed from Pending payment to Cancelled.

    As a temporary fix due to the high fees of PayPal and the issue we are now using Stripe but would like to offer PayPal for those who prefer the ‘security’ of it. Thank you for any insight. I am curious also to know if you test your cancelled order emails coming through ok?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @landed,

    This is indeed unusual. To learn more, first, can you please let us know which PayPal payment gateway plugin you are using? You have your WordPress, WooCommerce and PayPal plugins up to date?

    Please share anything you can find in your WooCommerce → Status → Logs about PayPal.

    Thanks!
    -OP

    Thread Starter landed

    (@landed)

    For the Plugin it simply says PayPal Standard and there is no plugin installed for it. It must come pre packaged in Woo. Sadly nothing inside the logs. I guess there isn’t enough to go on here to debug further. Yes whole site up to date.
    Would be handy to know if people are getting the cancelled order emails ok.

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @landed,

    Please share with us the necessary information below for us to investigate the issue further:

    • System Status Report?which you can find via WooCommerce > Status > Get system report > Copy for support.
    • Fatal error logs?(if any) under WooCommerce > Status > Logs.

    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Once we have more information, we’ll be able to assist you further.

    Thanks!
    -OP

    Plugin Support omarfpg a11n

    (@omarfpg)

    Hi there ?? ,

    We haven’t heard from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions.

    All the best,
    Omar

Viewing 4 replies - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.

Tags