Paypal Still Not Working

  • Resolved sleeneys

    (@sleeneys)


    6 years, 1 month ago

    Hello. I have been trying to get answers from Paypal and from WooCommerce about this for a long while.

    I have three orders that are “On Hold” because “Validation error: PayPal amounts do not match (gross 20.00). Order status changed from Pending payment to On hold.” For whatever reason, Paypal/WooCommerce is not processing the shipping cost, which is $6.95. The customer’s totals include this shipping amount, as they should, but that is not what is being processed.

    I am not receiving the money.

    I need to receive my payments. Please help.

    Thanks.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hi @sleeneys,

    This usually happens due to having tax and/or shipping turned on in PayPal as well as WooCommerce. You can turn this off for shipping in PayPal as shown here:

    https://www.paypal-community.com/t5/How-to-use-PayPal-Archive/Turning-off-shipping-calculator/td-p/40601.

    Having this on (or tax in your business settings) will cause the amounts not to match and for you to get the error that you’re getting.

    Thanks!

    Thread Starter sleeneys

    (@sleeneys)

    Hi. Thanks so much for your reply! Yes, I’ve been told about this but do not have shipping preferences set up in Paypal because it is not a business account. According to Paypal, I have no shipping preferences set up…. There is not a place for me to turn it on or off.
    Thanks for any help that you may offer!]

    Hi @sleeneys,

    You need to have a PayPal Business account to accept payments from your WooCommerce store.

    Thread Starter sleeneys

    (@sleeneys)

    Hello. Ok, so I am setting up this business account. How do I get this to work with WooCommerce?
    Thank you!

    Thread Starter sleeneys

    (@sleeneys)

    Hello! I have Paypal all taken care of. It is not a Business account with shipping disabled so that it should be going through WooCommerce. How do I change the three purchases from “On Hold” to process?
    Thank you!

    Thread Starter sleeneys

    (@sleeneys)

    Ok, so now one of the three that were On Hold is now Processing. The other two are still On Hold.

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi @sleeneys,

    The other two are still On Hold.

    Can you tell us what the order notes for these on- hold orders say? Are all new PayPal orders processing correctly?

Viewing 7 replies - 1 through 7 (of 7 total)
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