PayPal transaction data not getting recorded in GA

Hi @tota040963

Thanks for writing to us..!!

Have have also included paypal url in payment referral exclusion list in GA?

Regards

Thanks for your reply.

I just add the PayPal URL like this https://www.monsterinsights.com/how-to-add-paypal-to-referral-exclusion-list-in-google-analytics/

Do I have to do anything else???

Also, I found this https://www.lovesdata.com/blog/tracking-paypal-with-google-analytics?fbclid=IwAR1dkghJkqbrCoQteO8fGQTSvdeREh_TkSO6Wb1_Q9sbHPDl56zD3u_VZZo

Please advise.

Regards

Hi @tota040963

No need to do anything else.

Please check in GA and update us if you are getting transaction data there?

Regards

Thanks,

So far nothing … let waiting another 24 hours

I will update you.

Regards

Sure.

Please do acknowledge after 24 hrs.

Regards

good morning,

So far nothing … I get 2 orders via PAYPAL 14-15 hours ago and still, I cannot see them in GA.

Please advise.

Hi @tota040963

I have had a look at you store and here is the findings:

1. I found 3 GA scripts running on every page of your store. Please remove the other 2 which are not created by our plugin.

2. I could check your site till checkout and the data captured till the checkout is as expected from the plugin. No discrepancy found till the page except all pages are sending multiple hits for a single event which is because of 1(You have to act on point 1).

3. Generally, to verify the details at checkout and if the transaction is being recorded successfully we ask our premium/paid clients to share 100% free coupon code and then we do a test transaction for debugging it further. But unfortunately, I am not allowed to ask it here as per the www.ads-software.com policy.

So, I would suggest you to first try if you can sort this out by carrying out point 1 and if not, then you will have to contact us directly to share 100% free coupon code so that we can help you further.

Hope you understand and I could articulate the issue well.

Regards

Hi again,

I checked it and only one time is loading … can you please let me know in which pages?

Regards

On all pages there are multiple scripts (2 gtag.js + 1 analytics.js) running. You can download google tag assistant chrome extension to check at your end.

Hi again,

I try to contact you via EMAIL but I didn’t get any reply from you.

Note that I am still having a problem to see Paypal transaction in GA.

Your last email was:
“Hi,

I just saw your thread on www.ads-software.com and it seems you have tried out above options already.

Responding to the query on www.ads-software.com here:
1. On all pages there are multiple scripts (2 gtag.js + 1 analytics.js) running. You can download the google tag assistant chrome extension to check at your end.”

HERE is my reply:
“There are 2 codes for GA. I may need to keep 1 of 2. Does it have to keep the code from woocommerce and delete the code from cloundflare?

1. Enhanced Ecommerce Google Analytics Plugin for Woocommerce by Tatvic Plugin Version:2.2.0

2. ga(‘create’, ‘UA-45979084-1’, ‘signaturecd.com’);

Regards

Also, note that for PayPal payments I am using the standard build-in woocommerce feature.