paypal webhook probs

  • Resolved epicmedia

    (@epicmedia)


    2 months, 3 weeks ago

    connecting paypal to tickets and it looks as though the webhooks are not connecting, getting following errors:

    Error – Something went wrong! : Unexpected response received. – Failed to refresh PayPal access token.

    Error – Something went wrong! : Unexpected response received. – Failed to refresh PayPal user info.

    Unexpected PayPal response when creating webhook

    Failed to refresh PayPal webhooks.

    I moved php down to 7.4, deactivated theme, deactivated plugins, tried to connect again and no change. Please advise

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Jes

    (@jescandoit)

    Hi @epicmedia

    I appreciate your taking the time to do the initial troubleshooting here, let’s work our way to figure out what triggers this unexpected behavior.

    During the conflict test, the only active plugin is Event Tickets? If no, kindly try this one to make sure that nothing blocks the communication between your server and PayPal.

    Next question, does your server have an active security module/plugins or firewall? If yes, would you mind temporarily disabling and seeing if that helps? You can try to reach out to your server admin to verify this. It might be some problems with the REST API as well.

    Just to double-check, I tried, but I was unable to replicate the issue → https://share.zight.com/Z4u9zXmA

    Please let us know how it goes, and looking forward to helping you solve this.

    Plugin Support Darian

    (@d0153)

    Hi there,

    It appears that we haven’t heard back from you in a while, so I’ll assume that the matter has been resolved. If you need any more help, feel free to start a new thread and we’ll be happy to assist you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.