Paypal Webtoffee plugin completely stopped working

Hi @mathst,

Thank you reaching out to WebToffee support.

We have released the latest version of the PayPal Express Checkout plugin which is tested with the latest WordPress and WooCommerce versions. Please install the latest version and let us know if the issue persists.

If it does, please share your WooCommerce System status report (WooCommerce -> Status -> Get system status report) and a screenshot of the issue.

Awaiting your response.

I’ve updated the plugin, but the problem still persists.

Here’s the status report requested. Is it save to paste it here?

`
### WordPress Environment ###

WordPress address (URL): https://poettica.com
Site address (URL): https://poettica.com
WC Version: 8.7.0
REST API Version: ? 8.7.0
Action Scheduler Version: ? 3.7.4
Log Directory Writable: ?
WP Version: 6.5.2
WP Multisite: –
WP Memory Limit: 4 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 8.1.27
PHP Post Max Size: 2 GB
PHP Time Limit: 900
PHP Max Input Vars: 10000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 10.5.21-MariaDB-cll-lve
Max Upload Size: 1 GB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.7.0
WC Database Prefix: wpmd_
Total Database Size: 114.52MB
Database Data Size: 105.84MB
Database Index Size: 8.68MB
wpmd_woocommerce_sessions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpmd_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmd_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmd_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_actionscheduler_actions: Data: 0.16MB + Index: 0.17MB + Engine InnoDB
wpmd_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_actionscheduler_logs: Data: 0.13MB + Index: 0.13MB + Engine InnoDB
wpmd_ahm_assets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_ahm_asset_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_ahm_download_stats: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_ahm_emails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_ahm_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_ahm_social_conns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_ahm_user_download_counts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpmd_cr_local_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_depicter_documents: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_depicter_options: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_ewwwio_images: Data: 2.52MB + Index: 1.81MB + Engine InnoDB
wpmd_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_fc_campaigns: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmd_fc_campaign_emails: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpmd_fc_campaign_url_metrics: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmd_fc_funnels: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmd_fc_funnel_metrics: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmd_fc_funnel_sequences: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wpmd_fc_funnel_subscribers: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpmd_fc_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_fc_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmd_fc_subscribers: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmd_fc_subscriber_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_fc_subscriber_notes: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmd_fc_subscriber_pivot: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmd_fc_tags: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_fc_url_stores: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_fluentform_entry_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_fluentform_forms: Data: 0.09MB + Index: 0.00MB + Engine InnoDB
wpmd_fluentform_form_analytics: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpmd_fluentform_form_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpmd_fluentform_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_fluentform_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_fluentform_submission_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_fsmpt_email_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_litespeed_avatar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_litespeed_img_optming: Data: 1.52MB + Index: 0.92MB + Engine InnoDB
wpmd_litespeed_url: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_litespeed_url_file: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
wpmd_noptin_automation_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_noptin_subscribers: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_noptin_subscriber_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_options: Data: 12.50MB + Index: 0.20MB + Engine InnoDB
wpmd_postmeta: Data: 16.47MB + Index: 1.88MB + Engine InnoDB
wpmd_posts: Data: 68.45MB + Index: 0.45MB + Engine InnoDB
wpmd_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmd_rank_math_analytics_inspections: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpmd_rank_math_analytics_objects: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpmd_rank_math_internal_links: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
wpmd_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_rank_math_redirections_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_termmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wpmd_terms: Data: 0.08MB + Index: 0.09MB + Engine InnoDB
wpmd_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wpmd_term_taxonomy: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wpmd_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmd_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpmd_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpmd_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_wc_orders: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
wpmd_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmd_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmd_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmd_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmd_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpmd_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmd_wpc_accesslocks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_wpc_login_fails: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wpmd_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmd_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmd_wpte_product_layout_style: Data: 0.08MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

astra_adv_header: 1
attachment: 1526
br_product_tab: 8
br_tabs_location: 1
customize_changeset: 28
custom_css: 1
nav_menu_item: 117
oembed_cache: 2
page: 13
post: 16
product: 48
product_variation: 38
revision: 682
shop_order_placehold: 2
wpdmpro: 1
wpforms: 1
wpt_product_table: 1
wp_global_styles: 2
wp_navigation: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (25) ###

FluentSMTP: by FluentSMTP & WPManageNinja Team – 2.2.72
Advanced Google reCAPTCHA: by WebFactory Ltd – 1.21
Advanced Woocommerce Product Gallery Slider: by UnikInfotech – 1.0.0
FiboSearch - AJAX Search for WooCommerce: by FiboSearch Team – 1.27.0
POETTICA PRO: by Brainstorm Force – 4.6.5
Starter Templates: by Brainstorm Force – 4.1.6
Customer Reviews for WooCommerce: by CusRev – 5.47.0
EWWW Image Optimizer: by Exactly WWW – 7.5.0
Payment Gateway Plugin for PayPal WooCommerce ( Free ): by WebToffee – 1.8.5
FluentCRM - Marketing Automation For WordPress: by WP Email Newsletter Team - FluentCRM – 2.8.45
Fluent Forms: by Contact Form - WPManageNinja LLC – 5.1.11
Hide My WP Ghost Lite: by WPPlugins - WordPress Security Plugins – 5.1.01
LiteSpeed Cache: by LiteSpeed Technologies – 6.1
Noptin - WordPress Newsletter Plugin: by Noptin Newsletter – 3.2.4
Product Tabs Manager for WooCommerce: by BeRocket – 1.1.6
Sassy Social Share: by Team Heateor – 3.3.62
Rank Math SEO with AI Best SEO Tools: by Rank Math – 1.0.217
Tracking Code Manager: by Data443 – 2.2.0
Spectra: by Brainstorm Force – 2.12.8
Under Construction: by WebFactory Ltd – 3.99
Checkout Field Editor for WooCommerce: by ThemeHigh – 2.0.1
Product Table for WooCommerce by CodeAstrology (WooproductTable): by CodeAstrology Team – 3.4.8
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.30
WooCommerce: by Automattic – 8.7.0
WPS Hide Login: by WPServeur
NicolasKulka
wpformation – 1.9.13.2


### Inactive Plugins (0) ###


### Dropin Plugins () ###

object-cache.php: object-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to Woo.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: ?
HPOS feature enabled: ?
Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore
HPOS data sync enabled: –

### Logging ###

Enabled: ?
Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
Retention period: 30 days
Level threshold: –
Log directory size: 13 B

### WC Pages ###

Shop base: #1596 - /shop/
Cart: #6 - /cart/
Checkout: #7 - /checkout/
My account: #8 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: POETTICA Child
Version: 1.0.0
Author URL: https://wpastra.com/about/
Child Theme: ?
Parent Theme Name: Astra
Parent Theme Version: 4.6.11 – 4.6.12 is available
Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
product-virtual-downloadable
product-external-affiliate
product-grouped
product-linked
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
product-pre-publish-modal
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-04-16 19:02:18 +00:00
Options: ?
Notes: 88
Onboarding: completed

### Action Scheduler ###

Complete: 389
Oldest: 2024-03-17 01:38:17 +0000
Newest: 2024-04-16 13:06:06 +0000

Failed: 32
Oldest: 2023-09-24 20:17:55 +0000
Newest: 2024-02-16 16:54:00 +0000

Pending: 3
Oldest: 2024-04-16 17:47:43 +0000
Newest: 2024-04-29 02:19:07 +0000


### Status report information ###

Generated at: 2024-04-16 13:19:25 +00:00
`

Please I’m looking forward to your reply and solutions. I’m grateful you reached out.

Concerning the problem, when I click on the ”Debit Or Credit Card” button, it starts loading then sends me back to the top of the page, without displaying the credit card form to be filled.

It used to work well when the plugin was installed initially .

Hi @mathst,

Thanks for sharing the report. It was very helpful for us to replicate your system environment. However, we weren’t able to recreate the issue you mentioned.

To help us better understand the issue, please share the following information with us:

1. Your site URL, so we can replicate the issue on your site.
2. A screen recording or screenshots of the issue.
3. PayPal logs (WooCommerce > Status > Logs) of the failed transactions, if available.

Due to privacy concerns, you may share the information through this link.

I’ve been anxiously waiting for this reply to my inbox, but unfortunately, I didn’t receive any notifications that you had already responded.

I’ve created a support ticket. Please I’m anxiously waiting for your reply to the ticket.

Hi @mathst,

Thank you for sharing the information with us. Our team is currently looking into the matter. We will get back to you soon.

HI @mathst,

?We have conducted a thorough examination of the matter and are pleased to confirm that the credit card fields are now successfully loading without any issues.?

It appears that the deactivation and reactivation of the plugins has resolved the issue. This could be attributed to a temporary conflict between plugins or a loading glitch in one of the plugins.

If you encounter any further concerns or have any additional queries, please do not hesitate to inform us. Our team is always available to assist you further.