Paypal Window in the Single Product Page button only loads and not showing anyth

Hello @jcmanlangit

Thank you for reaching out to us, we are here to help.

We have not encountered this issue so far (however, I see a duplicate/copy of this thread on our support list now) and the description of the issue leave a lot of room for interpretation. Could you please provide us with more details? Single checkout page; do you mean the checkout page or product page? I have tested the PayPal button on every page for a simple purchase and, in none of my test purchases, did the popup not load and complete the payment (all done with sandbox accounts).

With the information we have, there is not that much we can advise. Since the popup shows, but the content of the popup does not get loaded, I would think the issue is related to your account/connection to PayPal (since PayPal decides what is being shown in the Popup). Because of this, you might want to try:

• Test the webhooks by pressing “Simulate” in the “connection” tab in the plugin settings. This will show you if the webhooks are working properly.
• Disconnect and onboard your account
• Get in touch with PayPal Merchant Technical Support and ask them if they see any issue with your account.

If you believe this is a plugin issue, please onboard a sandbox account and see if this give you the same issue. If it does, please deactivate all plugins and activate the default Storefront theme and see if the issue still persists. In case it does, we will want to get the system report and logs to take a look at those. If you prefer not to share those on this public forum, you can also open a private engagement with us via these instructions.

Let us know the outcome of these activities and how you would like to proceed.

Kind regards,
Joost

This is single product button. Have found out the issue. It’s this one

https://snipboard.io/Cg7oYE.jpg

Need to enqueue wc-cart-fragments

Hello @jcmanlangit

Thank you for providing additional details, this (and the similar thread you also responded to) gave me the details to find the cause and a quick fix for this.

A quick workaround would be:
if (typeof wc_cart_fragments_params === 'undefined') { wc_cart_fragments_params = { wc_ajax_url: "/?wc-ajax=%%endpoint%%" }; }

We found some details on this here:
https://stackoverflow.com/a/64209262
how to do that:
https://www.youtube.com/watch?v=Q3S-fbP4lYQ&ab_channel=VillaTheme

I will open a bug, so that we can include a fix for this in (hopefully) the next release and link this thread to it, so you will be made aware when this is confirmed and the bug is closed.

I heard that this bug was introduced with the release 2.2.1, so if you want an easy, quick fix, you could simply revert to version 2.2.0

Let me know if you have any more questions.

Kind regards,
Joost

I have the version 2.2.2 and the problem of PayPal pop up window on single product page still exist. Revert to 2.2.0 and the problem is gone.

Hello @leungel

That is correct, the issue exists with 2.2.1 and 2.2.2. It will not occur when you use version 2.2.0, and we are working on a fix to get this resolved.

More details are in my previous response.

Kind regards,
Joost

Hello,

This issue has been fixed for our next release (2.3.0) and can currently be tested with our current beta version that is available here.

I will mark this thread as resolved. If you see this issue is not resolved for you with this release, please let us know, so we will take another look at it.

Kind regards,
Joost