• Resolved DAMIANOS

    (@damianos)


    Hello I tried to reach support for the premium version with no luck.

    The new update is buggy and the the back end Admin Bar (toolbar) disappeared from the front end when logged.

    The update even thought was implemented it kept coming back to the update notices asking me to update from 5.1.1. to 5.1.1 again and again.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi, @damianos!

    You wrote in during our off-hours in the middle of the night (in our timezones, at least!). We received your ticket in our system, and, as soon as we have a fix, we’ll ping you there. We’re aware of the issue and we’re attempting to remedy it as we speak.

    Thread Starter DAMIANOS

    (@damianos)

    Hi I send two support messages since yesterday. Many thanks for the response here.

    After 5.1.1 update I have only blank page… restoring the old version all works

    Hi,

    after updating to 5.1.1 I habe an unwanted background on the top and left side of my pdfs. Can you just leave these areas transparent instead of inserting background, please? Thank you!

    Thread Starter DAMIANOS

    (@damianos)

    Any luck with the remedy for the latest update?

    After installing the Premium 5.1.1 the WP top admin bar is disappearing, regardless of the theme I am using.

    • This reply was modified 1 year, 8 months ago by fcaporal.

    This doesn’t work for me at all! Poor interface for the public. Can’t even see the bottom of the last page of the PDF. I have been happy with this for years but not now. I don’t use Gutenberg at this point.

    Developer said to don’t install 5.1.1 that is bugged, there will be a patch in the next days.

    I am not associated with the plugin but I ran into the same issue and fixed it with a modification to the plugin as follows:

    Make sure to back up the plugin files in case you should break something.

    Now, inside /wp-content/plugins/PDFEmbedder-premium/core/commercial_pdf_embedder.php replace lines 91-100 with the following:

    	public function hide_viewer_admin_bar($show_admin_bar) {
    		global $template;
    		if ( null === $template ) {
    			return $show_admin_bar;
    		}
    		if ( 'viewer.php' === basename( $template ) ) {
    			return false;
    		}
    		return $show_admin_bar;
    	}

    The issue is that the default $show_admin_bar was not being returned so it was evaluated to null or nothing making the admin bar should not show up for the entire site regardless of which template is being used.

    Hi, everyone!

    Version 5.1.3 should resolve the odd embedding issues, as well as the admin bar issue. If you’re running into any more trouble, please contact us at https://wp-pdf.com/contact/, since our paid version is being used.

    Thank you!

    I reported the issue with all PDF Embedder since V5.1.1 months ago and haven’t received any reply yet.

    While later versions improved some of the issues, V5.1.4 released recently still displays the watermark wrongly, as V5.1.3 did before it, so I had to revert back to V5.0.2.

    I have cancelled my license renewal due to the absence of support. If this is not to be expected, how are we supposed to get support, given that you don’t reply to support tickets?

Viewing 11 replies - 1 through 11 (of 11 total)
  • The topic ‘PDF Embedder Premium 5.1.1’ is closed to new replies.