PDF files on the site do not show after the plugin update

  • Resolved vortexdizajn

    (@vortexdizajn)


    3 months, 1 week ago

    Hello,

    we use your plugin and we are very satisfied with it. Today we updated your “EmbedPress” plugin and noticed that no PDF files work/show on the client’s site and there is an empty field, so please help us. We restored the site from backup and updated one plugin at a time, and after updating EmbedPress, the problem occurs in this latest version, and we also tried to restore it in the previous version via the rollback plugin, and it works as it should.

    This has not happened until now, since the site has been around for a long time and everything was working as it should, until this last update. The site was created in Elementor and through it we added the EmbedPress element and uploaded the PDF file there. That element is still standing and the options on it can be changed, only that nothing is displayed when a file is changed/a new one is added or even when a new element with a new file is added, nothing works on frontend. The site also uses Astra Theme. Please help us to solve this, since PDF files are very important to the client and there are many pages, thanks in advance.

    We are sending below pictures of how it looks.
    https://prnt.sc/TiFjqK8CgGHY

    Best Regards,
    Lazar

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Amit Paul

    (@paulamit)

    Hi @vortexdizajn,

    Greetings. Really sorry to hear about the issue.

    I have checked your site URL, It seems it’s working fine: https://d.pr/i/U9OJ38. So, It seems like a caching issue. I suggest please clear the cache and check from private/incognito mode.

    Kindly, let us know how it goes then.

    Best Regards,
    Amit Paul

    Thread Starter vortexdizajn

    (@vortexdizajn)

    Hello,

    thank you very much for your answer and help. Yes, we tested it and it turned out in the end that the problem was with Google cookies, it just didn’t work in it.

    Best Regards,
    Lazar

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    Hi @vortexdizajn,

    Greetings. Glad to hear that.

    If you don’t mind me asking, could you do me a favor, and spend 30-sec to review us following this link, this will help us to serve better. Link to review – https://www.ads-software.com/support/plugin/embedpress/reviews/#new-post

    Please feel free to contact us anytime you need help, and we are always here to help.

Viewing 3 replies - 1 through 3 (of 3 total)
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