PDF is not sent

Hello @jeannettek

Thank you for contacting us. Could you send a screen with automation set up? I will try to figure out what It could happen.

Kind regards,

• This reply was modified 1 year, 9 months ago by rzepsen.

I have one with filters but also one without any filters, both don’t work

This is the other one:

Hi, @jeannettek

Thank you for feedback.

We apologize for the inconvenience, the problem has been reported to our technicians. As soon as I receive further information on this subject, I will notify you immediately.

Kind regards,

Dear @jeannettek

I supposed that this issue is related with any conflict with theme or other plugins. Could you isolate the issue? Please disable all third-party plugins and switch to Storefront theme in your WordPress and try again. After this, please turn on plugins one by one, and check if the issue appears again. Reply to me with the results.?

Thank you for your answer.

I changed my theme to Storefront and deactivated all plugins except for Woocommerce.

The email is sent, but still no pdf attached to it.

Thank you for running a test.

Could you check is there any error in WooCommerce logs referring to our plugin? You can find log in WooCommerce > Status > Logs.

I can’t find anything about Shopmagic in the Logs.

I can give you access to my backend, since it is a test site on a different url, so you can check yourself?

I really would like to use this plugin since it is exactly what I need, I also want to pay for the pro version if that would solve the problem.

Hello @jeannettek

I can give you access to my backend, since it is a test site on a different url, so you can check yourself?

Ok, but please, submit a ticket on our official forum, ok?

Hi @rzepsen ,

I sent the credentials on the offical forum.

• This reply was modified 1 year, 9 months ago by jeannettek.

Thanks a lot,

We’re working at this problem. As soon as I receive further information on this subject, I will notify you immediately.

Hello @jeannettek

Thank you for your patience. Could you check PHP logs? You can use this guide. If you find any errors related to our plugin in the logs, could you please send it’s message?

Hi,

I found the solution, I just installed the plugin on my live site and now it works well.

I am sorry to have bothered you with this issue, and I am very happy it has been solved.

Thank you for your effort!

Kind regards, Jeannette

Hi, it’s me again. I still have problems. I installed the plugin on my live workshop. The test email was sent properly, including the pdf and all.

Now I made some automations to send an email when a customer orders a product and nothing is sent. Also in the log outcomes there are no emails sent.

I published the automations, I filled in all data just like in my testsite.

I do receive emails from woocommerce.

I tried to install the Postmakr plugin but it slowed down my website extremely and also did not send any emails, also no emails form woocommerce anymore.

Do you have any suggestions?

Thank you and kind regards, Jeannette

Hello @jeannettek

The problem with the attached file was that the link was broken. Adding the attachment to the email template again solved the problem.

I’m marking this thread as resolved.