Pdf no longer created

Hi @tnkaoua,

Could you check the WooCommerce logs to see if there are errors with the wpo-wcpdf or fatal-errors prefix? If so, please share the logs with us. You’ll find the logs under WooCommerce > Status > Logs. See Where to find error logs

Also, go to WooCommerce > Status > System Status, click on Get system report, then click on Copy for support, paste it on https://pastebin.com/ (set a paste expiration for one week, just in case), and finally paste the pastebin.com link in your reply here.

Hi

Thanks for your support. I have found where the issue comes from.

Wordfence was updated to Pro version with the need of an auto prepend file. Due to server configuration, I had to setup a php.ini file (and adding the relevant directives to .htaccess).

If I disable php.ini, pdf are generated.

Here is the php.ini

display_errors = 'off'
log_errors = 'on'

upload_max_filesize = 256M
post_max_size = 256M
max_execution_time = 900
memory_limit = 512M

date.timezone=Europe/Paris
extension=bcmath.so
extension=dom.so
extension=fileinfo.so
extension=gd.so
extension=imagick.so
extension=imap.so
extension=intl.so
extension=json.so
extension=ldap.so
extension=mbstring.so
extension=mysqlnd.so
extension=nd_mysqli.so
extension=opcache.so
extension=pdo.so
extension=pdo_mysql.so
extension=pdo_pgsql.so
extension=pdo_sqlite
extension=pgsql.so
extension=phar.so
extension=posix.so
extension=soap.so
extension=sockets.so
extension=sysvmsg.so
extension=sysvsem.so
extension=sysvshm.so
extension=tidy.so
extension=xmlreader.so
extension=xmlrpc.so
extension=xmlwriter.so
extension=xsl.so
extension=zip.so

In .htaccess

<FilesMatch \.php$>
SetHandler application/x-httpd-php74
</FilesMatch>
AddHandler application/x-httpd-php74 .php
suPHP_ConfigPath /home/fyfp0532/clients.photostudiotnk.com/

Any hint?

Kind regards
Thierry

I can’t see anything in your configuration that could be causing this issue.

Please contact us to [email protected], mentioning this topic, so we can explore further for the root cause of this behavior.

Hi

Here is some more information (I stop investigation, as all is OK for me now, even if I do not understand what is really happening).

Using phpinfo() with no php.ini and with php.ini, I noticed that the only difference was about Server API:
– standard: LiteSpeed
– php.ini: fast cgi

So I modify .htaccess with:

<FilesMatch \.php$>
SetHandler application/x-httpd-ea-php74-lsphp
</FilesMatch>
suPHP_ConfigPath /home/fyfp0532/clients.photostudiotnk.com/

And pdf are generated…

I manage a lot of websites with Worfence Pro and php.ini (and some them are very very complex). I never had to change Server API…

Kind regards
Thierry