PDF Receipts 2.3.6 won’t install: Unauthorized

  • Resolved laneboyd

    (@laneboyd)


    4 years, 12 months ago

    I really need to update the PDF Receipts plugin (because the language in the global settings is not correct, and is actually a liability) but I continue to get an error: Update Failed: Download failed. Unauthorized

    This is the only plugin that won’t let me update it. Am I missing something?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Devin Walker

    (@dlocc)

    Hey @laneboyd,

    My guess is your license is not active. If it is, then you need to reach out to our premium support to answer this question. WP.org support forums do not allow for asking questions about premium add-ons to GiveWP here unfortunately.

    Please go to https://givewp.com/support and we’ll help you right away!

    Thread Starter laneboyd

    (@laneboyd)

    Thanks, Devin. I still don’t know why I was getting that error, but I worked around it by deactivating the plugin, deleting it, and manually uploading the .zip of the update.

    Plugin Author Devin Walker

    (@dlocc)

    Glad to hear you got around it. If it happens again, please let us know!

Viewing 3 replies - 1 through 3 (of 3 total)
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