PDF regen not updating after partial refund

  • Resolved sonic1243

    (@sonic1243)


    5 years, 5 months ago

    Hi there, I can see you say PDF invoices are always generated on the fly, but we did a VAT refund on an order but the PDF invoices are not seeing it .. So Woo has recorded the -￡20, but the PDF is not reflecting this .. any ideas? Ty

    • This topic was modified 5 years, 5 months ago by sonic1243.
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  • Plugin Contributor kluver

    (@kluver)

    Hi @sonic1243,

    For refunds we are generating so called credit notes. This is because in most countries the invoice should be immutable. You can view the credit note as a negative invoice. So combined with the original invoice everything makes sense from an accounting point of view.

    To get access to the credit note you will need our Professional extension. Also note that it is very important that you create your refund in the correct way so everything shows up nicely on your credit note. More information on how to do this here: Creating a refund / credit note

    Thread Starter sonic1243

    (@sonic1243)

    Ah ok, thanks for the info ??

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