PDF stamper Encryption corrupts the downloaded files

  • Resolved comerun

    (@comerun)


    8 years, 7 months ago

    Hi support team (Pippin),

    I have already opened up a support ticket with EDD support team (Phil) about my issue but its been almost a week and my issue is still there, so I am posting here again maybe I get a solution faster.

    My issue in a nutshell:

    I have been EDD customer for over 3 years and have been using PDF stamper without any issue.
    Recently I went through a website redesign so I reinstalled all of my plugins including EDD ones.
    Locally I built everything and PDF stamper (even with my expired license) was working all good until I moved my website my actual hosting. Since then, when I download a file which has been set to have a password (as well as a stamp), when I try to open it, it gives me a error saying the file is corrupted and cant be opened.

    I opened a ticket with your support team. Someone told me you have to renew your license and after that we can help you.

    I renewed my license but the issue was still there.

    Then the support suggested to turn the “Enable Global Encryption” on Settings > Extensions but not only it did not help but also it effected my other FREE downloads for which I hadn’t set any encryption (only stamp).

    My website is live and please I need help as soon as possible.

    https://www.ads-software.com/plugins/easy-digital-downloads/

Viewing 1 replies (of 1 total)

  • Hey there,

    I am the one helping you through our official support desk. If you respond there I can help you further. Note that this support area is not actively monitored and your best bet is to work with us through the ticket you have open with us on easydigitaldownloads.com/support/

    I’ll work with you through this issue there and we’ll figure it out ??

Viewing 1 replies (of 1 total)
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