PDF Upload Hangs on Rendering Step

  • Resolved khalmekangas

    (@khalmekangas)


    11 years, 1 month ago

    Help – just installed your plugin and I’m unable to upload the PDF. It worked the first time, but when tested, the PDF launched into ‘play window’ mode and none of the controls were working to turn the pages or download the PDF. The only control that worked was to close that viewer window.

    I tried to uninstall and reinstall and now cannot upload the PDF again at all. Upon the upload steps, I select the PDF and it successfully uploads, but then hangs infinitely on the “Rendering” step. I’ve tried to use / load the PDF from several different browser types including Chrome, Safari and Firefox and nothing works – everyone gets hung on the “Rendering” mode. My PDF is only 6MB and 33 pages — not exceptionally large or long.

    Website: https://www.level4bio.com
    Page where I’m trying to load for: https://www.level4bio.com/thank-you-hais-in-healthcare

    We are promoting a free eBook download – visitors enter their contact data prior to a response page where the eBook will be available.

    https://www.ads-software.com/plugins/1000grad-epaper/

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  • Plugin Author 1000grad

    (@1000grad)

    Our ePaper servers had some problems splitting that PDF into single pages. We were fixing that yesterday, so now there is a better error handling.
    Unfortunatly the wordpress plugin still will not tell you about these particular problem. We will add a warning in the next wordpress plugin version.
    Until that our plugin will seem to “hang” without error message. So wait some minutes after uploading and then the rendering of the first pages should be displayed. Otherwise you can abort the uploading process manually.
    (btw maybe your document was not valid PDF/A-1b?)

Viewing 1 replies (of 1 total)
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