PDFs dont work unless I rollback to version 4.4

  • Resolved Derek Wilcox

    (@themassapothecary)


    4 years, 9 months ago

    I noticed a little while ago that the PDFs i have embedded on product pages weren’t working and the only way they work is if i rollback the plugin to version 4.4. I don’t know if its a bug, but I just wanted to let the developer and others know ??

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hi @themassapothecary,

    There are two possible causes for this issue:

    1. You are viewing the site with IE11. That browser is at the end of its life and does not support the updated scripts of the PDF Embedder plugin. With the most recent update, the developers had to decide between updating the scripts to fix a font rendering issue that was making some PDFs unreadable in all browsers vs. supporting a defunct browser. We realize that this isn’t ideal for some customers. If IE11 is an absolute requirement, then rolling back to 4.4 would be the workaround here.
    2. The other possibility is that the scripts have been cached by another plugin or hosting setting resulting in an error that prevents the viewer from rendering. The solution to this issue is posted in our knowledgebase: Fake worker error on update.

    If you have any other questions, please feel free to send an email to [email protected] as we may not see messages posted here to respond in a timely fashion.

    Emma

Viewing 1 replies (of 1 total)
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