PDT payments sets status to Completed

  • Resolved madnutter

    (@madnutter)


    4 years, 6 months ago

    Hi, this is the second one in a week in which PDT payments changes the status of the order to Completed as opposed to Processing.

    The client emailed the invoice and this should be automatic from payment pending, which turns to processing – once they’ve paid.

    It does appear any PDT (PayPal) payments are completing automatically which means customers won’t get their orders.

    Only changes that have occurred since this problem appeared is that the plugins which were outdated on this site were updated to current release – so not sure if this is a PayPal or Woocommrce issue and not sure where to start troubleshooting?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support RK a11n

    (@riaanknoetze)

    Hi there,

    As a start, can you share a copy of the status report as found under **WooCommerce > Status**? Also, can you share a screenshot of the order notes section where this happened as well as a copy of the debug log?

    This is for PayPal Standard, right?

    Moderator Yui

    (@fierevere)

    永子

    @madnutter

    Please do not post large excerpts of text, use pastebin type sites and post link.
    Please sanitize all private data from your text. I see PayPal cookies.
    Your post will not be published.

    Thread Starter madnutter

    (@madnutter)

    Ok, thanks

    bit of a mission getting this data over then!

    Simply stuff while I work on the others..

    Paypal is PAYPAL STANDARD

    ORDER NOTES
    OrderNote

    OK, here is the Status – hopefully clean

    https://pastebin.com/KHVN12w5

    DEBUG LOG
    Ok hopefully this is clean enough and I haven’t removed any vital info:

    https://pastebin.com/3UMXEzVe

    • This reply was modified 4 years, 6 months ago by madnutter.
    • This reply was modified 4 years, 6 months ago by madnutter.
    • This reply was modified 4 years, 6 months ago by madnutter.
    • This reply was modified 4 years, 6 months ago by madnutter.
    Thread Starter madnutter

    (@madnutter)

    hi, any updates or pointers?

    thanks

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @madnutter. Sorry we missed your reply. The pastebin links no longer load anything. Have you been able to resolve this issue?

    One thing I noticed is that you have both PDT and IPN enabled, which can cause duplicate notifications. You’ll likely want to turn one of those off in PayPal.

    In general, orders should only be automatically completed if they contain products that are set to both downloadable and virtual.

    If the problem persists, please share the content from the expired links with me again so I can take a look.

    Plugin Support Damianne P (a11n)

    (@drwpcom)

    Hi @madnutter. I hope that you’ve been able to resolve the issue. Since we haven’t heard from you in a while, I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

Viewing 6 replies - 1 through 6 (of 6 total)
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