Pending & Cancelled order list are empty

Hi @sanfrhkjzfcg!

If you already performed a full conflict test by changing your theme to Storefront and disabling all plugins except for WooCommerce, and could confirm the error persisted, in that case, to further check into this, kindly provide us the following:

• Your System Status: You can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste in here your response.
• Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).

Thanks!

Thanks for your answer Juan

yes I did a full conflict test before opening ticket

Get system report and Copy for support buttons are missing too. is there another way to copy the status here?

Hi there,

I’m sorry to hear that, did you mean you were trying these steps to get the system report? But not a success?

Link to image: https://snipboard.io/j3iLbx.jpg

Let us know. We’ll keep an eye on your response.

Hi
yes, the violet button called “get system report” is missing!
nothing to click on, to get the report

here is the screenshot of this :
https://snipboard.io/kUWOvr.jpg

Hi there,

the violet button called “get system report” is missing!

That’s strange! It is also missing when you deactivate all other plugins except WooCommerce and change the theme to Storefront?

However, you can right-click on the page and “Select all” then use CTRL+C to copy the content, go to Pastebin or Gist and paste it there (CTRL+V or right-click/Paste). Share the URL with your system status on this thread.

Please also share a copy of any fatal error log found under WooCommerce > Status > Logs (if available).

Cheers.

Found the reason

It was because of an extension in my browser!

thanks for your help

Great! Glad to know that the issue is resolved now. You did a good job finding the culprit and fixing the issue.

Feel free to create a new topic if you need assistance with anything else.