Pending Payment

You’ll want to confirm the context of how were those orders received, to identify whether there is a problem. I say this because receiving an order with the status of Pending Payment is not necessarily a sign of something being broken.

This is the status that orders are set to while the plugin waits for the customer to complete payment. Sometimes, if the customer leaves the checkout process before completing it, the order will remain in that status.

You’ll want to test the checkout process yourself. Try placing an order as a customer would, and confirm whether it goes through correctly. If the issue is still happening, note what do you see on the front-end, as a customer. Are any errors given, for example?

Additionally, can you confirm to us which exactly is the plugin you are using for your payment gateway?

the plugin make makes the error is (2Checkout PayPal Direct Gateway), i tried to place a testing order, the plugin keeps loading in the checkout for paypal without redirecting to paypal to complete the purchase process and in the sametime it gives me a ” pending payment ” in my dashboard , you can test it yourself from here
https://jewelleryrack.com/product/testabsdef/
I’m using the latest virison of wocommerce and dwordpress and flatsome theme

The plugin you mention (2Checkout PayPal Direct Gateway) is not one that’s developer or supported by the WooCommerce team – thus we have no experience troubleshooting it.

Since the error is specific to this particular gateway, I’d recommend reaching out to the development team of the plugin, to report the issues and ask for assistance.

I’m going to close this thread, since the issue is not directly about the core WooCommerce plugin.