Pending Payment

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  • Thread Starter manuelhdu

    (@manuelhdu)

    Some clients try several times, and finally succeed.

    However other orders are processed normally, without any problem.

    [Moderator note: Please, No bumping].

    Plugin Author WebToffee

    (@webtoffee)

    Hi @manuelhdu,

    As you have already reached us via our website support forum and it is better to share logs, discretely, we can discuss it via ticket itself.

    Plugin Author WebToffee

    (@webtoffee)

    Hi @manuelhdu,

    As you have already reached us via our website support forum and it is better to share logs, discretely, we can discuss it via ticket itself.

    Hi @webtoffee

    I am also having this issue with a client site.
    She had intermittent orders sitting at pending payment while others went through.
    There was one customer it occurred to around 4 times before a new order would finally process.
    Website is up to date and running Avada theme.
    Thank you.
    Belinda

    Plugin Author WebToffee

    (@webtoffee)

    Hi @belinda2016,

    We understand the concern. Our plugin creates a pending order when the user moves to Paypal for payment and once payment completes, it will updated as PROCESSING. In a scenario where the user abandons the Paypal page, the order remains there. Please check and confirm if you are seeing such orders.

Viewing 5 replies - 1 through 5 (of 5 total)
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