APaldo Login.Claim Your Free 999 Pesos Bonus Today

Resolved

(@mrsgaetjens)

Hello,

I have a significant issue for which I haven’t found a solution yet. My orders are displaying “payment pending” even though the payment was successful. Consequently, it’s not sending a confirmation email for the order to me or the client. Here’s the system status log from WooCommerce:





 WordPress Environment

WordPress address (URL): https://www.toypanda.com
Site address (URL): https://www.toypanda.com
WC Version: 8.2.1
REST API Version: ? 8.2.1
WC Blocks Version: ? 11.1.2
Action Scheduler Version: ? 3.6.4
Log Directory Writable: ?
WP Version: 6.3.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: – Server Environment

Server Info: LiteSpeed
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 360
PHP Max Input Vars: 8000
cURL Version: 7.87.0
OpenSSL/1.1.1w

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.5.22-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ? Database

WC Database Version: 8.2.1
WC Database Prefix: wp351_
Tama?o total de la base de datos: 641.47MB
Tama?o de los datos de la base de datos: 636.69MB
Tama?o del índice de la base de datos: 4.78MB
wp351_woocommerce_sessions: Datos: 0.05MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_api_keys: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_downloadable_product_permissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_order_items: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_order_itemmeta: Datos: 0.03MB + índice: 0.02MB + Motor MyISAM
wp351_woocommerce_tax_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_tax_rate_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_shipping_zones: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_shipping_zone_locations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_payment_tokens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_payment_tokenmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_woocommerce_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_actionscheduler_actions: Datos: 3.55MB + índice: 0.97MB + Motor MyISAM
wp351_actionscheduler_claims: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_actionscheduler_groups: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_actionscheduler_logs: Datos: 1.82MB + índice: 1.22MB + Motor MyISAM
wp351_check_email_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_cky_banners: Datos: 0.02MB + índice: 0.00MB + Motor MyISAM
wp351_cky_cookies: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_cky_cookie_categories: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_cmplz_cookiebanners: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_cmplz_cookies: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp351_cmplz_services: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_commentmeta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_comments: Datos: 0.01MB + índice: 0.01MB + Motor MyISAM
wp351_e_events: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_e_submissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_e_submissions_actions_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_e_submissions_values: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_gla_attribute_mapping_rules: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_gla_budget_recommendations: Datos: 0.11MB + índice: 0.12MB + Motor MyISAM
wp351_gla_merchant_issues: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_gla_shipping_rates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_gla_shipping_times: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_imagify_files: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_imagify_folders: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_jetpack_sync_queue: Datos: 4.75MB + índice: 0.51MB + Motor MyISAM
wp351_lddfw_orders: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
wp351_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_litespeed_url: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_litespeed_url_file: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_automations: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_automation_runs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_automation_run_logs: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_automation_run_subjects: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_automation_triggers: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_mailpoet_automation_versions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_custom_fields: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_dynamic_segment_filters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_feature_flags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_forms: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_migrations: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_mailpoet_newsletters: Datos: 0.03MB + índice: 0.01MB + Motor MyISAM
wp351_mailpoet_newsletter_links: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_newsletter_option: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_newsletter_option_fields: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_mailpoet_newsletter_posts: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_newsletter_segment: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_newsletter_templates: Datos: 1.99MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_scheduled_tasks: Datos: 0.02MB + índice: 0.01MB + Motor MyISAM
wp351_mailpoet_scheduled_task_subscribers: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_segments: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_mailpoet_sending_queues: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_settings: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_statistics_bounces: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_statistics_clicks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_statistics_forms: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_statistics_newsletters: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_statistics_opens: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_statistics_unsubscribes: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_statistics_woocommerce_purchases: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_stats_notifications: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_subscribers: Datos: 0.00MB + índice: 0.02MB + Motor MyISAM
wp351_mailpoet_subscriber_custom_field: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_subscriber_ips: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_subscriber_segment: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_subscriber_tag: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_tags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_user_agents: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_mailpoet_user_flags: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_options: Datos: 4.69MB + índice: 0.13MB + Motor MyISAM
wp351_postmeta: Datos: 560.17MB + índice: 1.16MB + Motor MyISAM
wp351_posts: Datos: 59.21MB + índice: 0.34MB + Motor MyISAM
wp351_snippets: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_termmeta: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_terms: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_term_relationships: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_term_taxonomy: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_usermeta: Datos: 0.08MB + índice: 0.01MB + Motor MyISAM
wp351_users: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_wc_admin_notes: Datos: 0.03MB + índice: 0.00MB + Motor MyISAM
wp351_wc_admin_note_actions: Datos: 0.02MB + índice: 0.01MB + Motor MyISAM
wp351_wc_category_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_wc_customer_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_wc_download_log: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_wc_orders: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_wc_orders_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_wc_order_addresses: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_wc_order_coupon_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_wc_order_operational_data: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_wc_order_product_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_wc_order_stats: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_wc_order_tax_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_wc_product_attributes_lookup: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_wc_product_download_directories: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_wc_product_meta_lookup: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_wc_rate_limits: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_wc_reserved_stock: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_wc_tax_rate_classes: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_wc_webhooks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_yoast_indexable: Datos: 0.04MB + índice: 0.02MB + Motor MyISAM
wp351_yoast_indexable_hierarchy: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_yoast_migrations: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
wp351_yoast_primary_term: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
wp351_yoast_seo_links: Datos: 0.03MB + índice: 0.01MB + Motor MyISAM Post Type Counts

attachment: 262
custom_css: 1
customize_changeset: 7
e-landing-page: 3
elementor_font: 2
elementor_library: 26
mailpoet_page: 1
nav_menu_item: 7
oembed_cache: 1
page: 28
post: 7
product: 35
revision: 6
shop_order: 31
woc_hour: 1
wp_navigation: 1
wp_template: 2 Security

Secure connection (HTTPS): ?
Hide errors from visitors: ? Active Plugins (28)

Akismet Anti-spam: Spam Protection: por Automattic - Equipo Anti-spam – 5.3
Check & Log Email: por WPOmnia – 1.0.8
Code Snippets: por Code Snippets Pro – 3.5.0
Complianz | GDPR/CCPA Cookie Consent: por Really Simple Plugins – 6.5.5
Connect Polylang for Elementor: por Creame – 2.4.3
Dynamic Visibility for Elementor: por Dynamic.ooo – 5.0.6
Elementor Pro: por Elementor.com – 3.16.2
Elementor: por Elementor.com – 3.16.6
ElementsKit Lite: por Wpmet – 3.0.0
Essential Addons for Elementor: por WPDeveloper – 5.8.12
Flexible Shipping: por Octolize – 4.22.1
Google Listings and Ads: por WooCommerce – 2.5.10
Happy Elementor Addons: por weDevs – 3.9.0
Imagify: por Imagify – Optimize Images & Convert WebP – 2.1.2
Jetpack: por Automattic – 12.7.1
LiteSpeed Cache: por LiteSpeed Technologies – 5.7.0.1
Liza Spotify Widget For Elementor: por Nick Sirbiladze – 1.2.1
Local Delivery Drivers for WooCommerce: por powerfulwp – 1.9.0
MailPoet: por MailPoet – 4.34.0
OoohBoi Steroids for Elementor: por OoohBoi – 2.1.6
Protegido con contrase?a: por WPExperts – 2.6.5
UpdraftPlus - Backup/Restore: por UpdraftPlus.Com
DavidAnderson – 1.23.10

Converter for Media: por matt plugins – 5.11.2
Open Close WooCommerce Store: por Jaed Mosharraf & Pluginbazar Team – 4.7.8
WooCommerce Redsys Gateway Light: por José Conti – 5.3.0
WooCommerce: por Automattic – 8.2.1
Yoast SEO: por Equipo Yoast – 21.4
WP-Sweep: por Lester 'GaMerZ' Chan – 1.1.8 Inactive Plugins (7)

Delivery & Pickup Date Time for WooCommerce: por CodeRockz – 1.3.61
Error Log Monitor: por Janis Elsts – 1.7.7
Hello Dolly: por Matt Mullenweg – 1.7.2
Pasarela Unificada de Redsys para WooCommerce: por Redsys Servicios de Procesamiento S.L. – 1.4.2
Redsys InSite para WooCoomerce: por Redsys – 4.2.1
Temporary Login Without Password: por StoreApps – 1.8.2
WooCommerce Payments: por Automattic – 6.6.2 Settings

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: – WC Pages

Base de la tienda: ? Página sin definir
Carrito: ? La página no contiene el shortcode [woocommerce_cart] o el bloque woocommerce/cart.
Finalizar compra: #10 - /checkout/
Mi cuenta: #11 - /mi-cuenta/
Términos y condiciones: #3264 - /terminos-y-condiciones/ Theme

Name: Hello Elementor Child
Version: 2.0.0
Author URL: https://elementor.com/
Child Theme: ?
Parent Theme Name: Hello Elementor
Parent Theme Version: 2.8.1 – 2.9.0 está disponible
Parent Theme Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
WooCommerce Support: ? Templates

Overrides: – Admin

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-26 12:12:40 +02:00
Options: ?
Notes: 78
Onboarding: completed MailPoet

Sending Method: MailPoet
Send all site's emails with: El sistema de envío actual
Task Scheduler method: Action Scheduler
Cron ping URL: https://www.toypanda.com?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 8.764
Oldest: 2023-09-25 14:06:40 +0200
Newest: 2023-10-26 14:05:58 +0200

Failed: 868
Oldest: 2023-09-16 11:11:57 +0200
Newest: 2023-10-26 13:48:52 +0200

Pending: 7
Oldest: 2023-10-26 14:07:58 +0200
Newest: 2023-10-26 20:52:21 +0200 Status report information

Generated at: 2023-10-26 14:06:24 +02:00

Any ideas? I need to fix this urgently ??
Thanks in advance.

Viewing 1 replies (of 1 total)

Tamrat A. (woo-hc)
(@bisratlearn)

1 year ago
Hi @mrsgaetjens,

I have a significant issue for which I haven’t found a solution yet. My orders are displaying “payment pending” even though the payment was successful. Consequently, it’s not sending a confirmation email for the order to me or the client. Any ideas? I need to fix this urgently ??

From what I understand, you’re facing an issue where your orders are displaying as “payment pending” even after successful payment completion. This is also causing a lack of confirmation emails being sent to you and your clients.

Let’s try a few troubleshooting steps that could potentially fix the problem:
1. Payment Gateway Settings: Please check your payment gateway settings to ensure they are configured correctly. Sometimes, the issue can be due to incorrect settings or configurations.
2. Email Settings: Verify your email settings in WooCommerce to ensure that the order confirmation emails are enabled. Navigate to WooCommerce > Settings > Emails and confirm that the “Processing order” and “Completed order” emails are enabled.
3. Plugin Conflict: Sometimes, plugin conflicts can cause unexpected behavior in WooCommerce. To rule this out, temporarily deactivate all plugins except WooCommerce and see if the issue persists. If the issue is resolved, reactivate your plugins one by one to identify the conflicting plugins.
4. Theme Conflict: Switch your theme temporarily to a default WordPress theme such as Storefront. If the issue is resolved, the problem might be with your current theme. Here’s a helpful guide on how to test for conflicts: ?? How to Test for Plugin and Theme Conflicts.
5. Database Issue: There might be an issue with the database. Your database size is quite large. I recommend using a plugin like WP-Optimize clean and optimize your database.
If the problem continues after trying these steps, it would be very helpful if you could provide us with more details. Specifically, we would like to know more about the payment gateway you’re using, and any error messages you may be encountering. Additionally, please check for any fatal error logs under WooCommerce > Status > Logs.

Once you have all this information, you can paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

Viewing 1 replies (of 1 total)

The topic ‘Pending payment error’ is closed to new replies.

Tags