Pending Payment Notification

  • Resolved dctotallockout

    (@dctotallockout)


    7 years, 3 months ago

    Is there any way to get an email notification for woocommerce orders that are pending payment? We have had a few issues where customers have been expecting orders but haven’t proceeded to payment page correctly.

    Just would be ideal to know so we can email those customers to prompt them about payment – I know it can be seen in the dashboard.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sean Cull

    (@seanreloaded)

    Automattic Happiness Engineer

    Hi there,

    Is there any way to get an email notification for woocommerce orders that are pending payment? We have had a few issues where customers have been expecting orders but haven’t proceeded to payment page correctly.

    There are two ways to do this…

    If you’re familiar with code, you’ll want to check out this thread on Stackoverflow about sending email from particular order statuses.

    Or if you’re not familiar with code, and would rather not mess around with something like that, you can use our WooCommerce Order Status Manager to set up a custom email that could be automatically sent to you for any pending orders.

    Cheers!

    Thread Starter dctotallockout

    (@dctotallockout)

    Thanks for your help.

Viewing 2 replies - 1 through 2 (of 2 total)
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