Hey @amitcohen1212,
Yes. When a customer is on the checkout page and enters all his details and intends to make a purchase, but he does not complete the purchase and does not enter credit information. Usually the order goes into the orders tab in WooCommerce as an order with the status “pending payment” and on my website this does not appear at all.
Ah, gotcha!
on the first screenshot i was performing an order but didnt complete the purchase (i didnt put the credit card) i just inserted my details.
and now after i did it the order should appear on orders under the status og pending payment. and nothing appears
It looks like you expect an order with a “Pending payment” status to be triggered when only filling in the billing and shipping details, but not proceeding to the actual payment, correct?
I understand how this may cause some confusion, I’d be happy to help clarify ??
Typically, the “Pending payment” order status is triggered when a customer completes the checkout process but the payment hasn’t been confirmed or processed yet.
So, for example, if a customer chooses an online payment method (like credit/debit card, PayPal, Stripe, etc.), the order status usually switches to “Pending Payment” right after the customer submits their order. The payment processor then handles the transaction in the background.
The order remains in this status until the payment gateway confirms successful payment, which triggers the order status to change to “Processing” or “Completed”.
In some cases, if there’s an issue during the payment process (like declined credit cards, payment gateway errors, insufficient funds, etc.), the order might remain in “Pending Payment.”
In this case, customers might need to retry the payment, or you might need to address the issue and manually update the order status accordingly.
Occasionally, delays between the site and the payment gateway might cause a delay in updating the order status. It’s possible that the payment has been made successfully, but due to a delay or system synchronization issue, the order status remains in “Pending Payment” temporarily.
You can read more about the different order statuses here:
Hope this helps, and please let us know if you have any other questions, or if we misinterpret your concern in any way. We are happy to help.
Cheers!
