Pending Payments while Upsell on Cartflows Active

  • Resolved valuesyndrome

    (@valuesyndrome)


    8 months, 1 week ago

    Hello, we are getting a lot of orders that stay in pending payment on WooCommerce. (incomplete in stripe without error code)
    When the client tries again the order passes through ok.
    Any idea why is this may be happening?
    All the client’s banks require 3ds to pass through.

    Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @valuesyndrome,

    Our plugin is fully compatible with 3DS cards. Could you please check the WooCommerce > Status > Logs and refer to the logs, and share if you found any issues?

    Looking forward to hearing from you.

    Plugin Support Sravan Bhaskaravajjula

    (@bhshravankumar)

    Hello @valuesyndrome,

    We haven’t received a response from you for some time now. Based on the elapsed time and considering that you may have found a solution by now, I’m going to mark this thread as resolved.

    However, please feel free to start a new thread if you have any further questions or require additional assistance in the future.

    We’re here to help whenever you’re ready to continue.

    Thank you for your understanding and cooperation.

Viewing 2 replies - 1 through 2 (of 2 total)
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