Pending Problem Paypal

  • Resolved agusgonzalezs

    (@agusgonzalezs)


    3 years, 6 months ago

    Hello, I am testing in Sandbox. The payments are made in Paypal (I checked it in the notifications of the paypal accounts) but the status is not changed from Pending to Complete.
    Can you help me?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Joost

    (@joostvandevijver)

    Hello @agusgonzalezs

    thanks for reaching out to us.
    When the order has been set to pending, this means that the order is pending to be completed manually by the merchant after the products have been sent out. When the payment has not been received, the status should be set to “pending payment”.

    So this is working as intended. If you are interested, this page will explain a bit further how the order flow works: https://docs.woocommerce.com/document/managing-orders/

    I had a chat with one of our developers and I was told that we update orders when receiving an event from PayPal using WC update_status method, it seems WC provide a hook for this: https://hookr.io/plugins/woocommerce/3.0.6/actions/woocommerce_order_status_changed/
    This could be something you can look into in order to get the outcome you are looking for.

    Let me know if you have any additional questions.

    Kind regards,
    Joost

    Plugin Support Syde Joost

    (@joostvandevijver)

    We have not heard back from you in a while, so I’m marking this thread as resolved.
    If you have any further questions, please feel free to reopen this topic or create a new one.

Viewing 2 replies - 1 through 2 (of 2 total)
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