Per currency points seem not work

Hello ,

Thank you for using our plugin,

In reference to your query, please check that you have changed the order status to completed as per currency points are rewarded on completed order status.

Also ,currently we don’t have a settings to change the currency position in our plugin.

Regards

Hello,

My commands status are changed by woocommerce advanced shipment tracking but normally, when we passed to “Delivered”, it correspond to “Completed”.

But, the points are not added.

For the currency position, it’s very important to add this possibility or use the WooCommerce parameter because in many countries, the sign is after the number.

Thanks for your help.

Hello ,

Thank you for your response,

We suggest you to run a test by deactivating the ” Advance shipment ” plugin and then check as it seems the issue might be due to conflict.

Regards

Hello,

The problem is if I disable the “Advance shipment tracking” plugin, my client loose the possibility to add the tracking code to inform the client that the order is sended.

I have checked 5 minutes ago and zero points are added to the clients.

I can try to test in a test environment, but if you find anything to help me it would be very kind.

Have a good day!

Hello @besky,

Certainly, you can conduct a test on your test environment. We have also conducted tests on our end, but we have not encountered any such issues.

Regards,

Hi,

I’ve seen this : https://www.ads-software.com/support/topic/2-2-0-incompatible-with-woocommerce-gift-cards/

I use this plugin for Gift Cards : https://fr.www.ads-software.com/plugins/gift4u-gift-cards-all-in-one-for-woo/

Has you think this would be the problem for me too?

At this day, zero points added to my clients accounts. ??

Hello ,

You can test by deactivating the gift card plugin but it seems that the issue is due to the different order status because our plugin reward points on completed order status

Thank you