Percentage coupons discount totally incorrect after filling zip code

  • Resolved lojakeepgeek

    (@lojakeepgeek)


    2 years, 1 month ago

    When creating any coupon with percentage option, in the Cart and Check-out page, the discount is totally incorrect.

    For example, using a 10% discount coupon (no selection for shipping) the discount is shown correctly
    Produce price: 48.9 BRL
    Coupon discont: 10%
    Discount: -4.89 BRL

    However, after filling the zip code, it refreshes with a value totally incorrect:
    Product price: 48.9 BRL
    Coupon discount: 10%
    Discount: -9.89 BRL

    In this case, percentage is 0.2022494887525562%
    No matter the shipping option chosen, the discount amount does not change.

    I have tried to delete/create new coupon and the problem always occurs.
    The problem also happens with differente percentage discount coupons. (e.g. 20% discount give a much higher discount after filling the zip code)
    I could not find a relation between price and discount in term os percentage.
    This happens with any product. Fix price discount, e.g. 15 BRL, works fine.

    I need a solution ASAP, my business is being impacted.

    • This topic was modified 2 years, 1 month ago by lojakeepgeek.
    • This topic was modified 2 years, 1 month ago by lojakeepgeek.

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Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello,

    To address better this case, please provide us with the following:

    Please share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? And then please include the report in your response.

    A screenshot of your settings under WP Dashboard > marketing > coupons you can send screenshots via https://snipboard.io – please follow the instructions on that page, then paste the URL in this thread.

    Thread Starter lojakeepgeek

    (@lojakeepgeek)

    Thanks Igor.
    I figured out that an third-part plugin was impacting on it.
    I close the ticket.

    Hi @lojakeepgeek

    I’m glad you were able to find the culprit of this issue was a third-party plugin.

    Since this is a third-party plugin which we don’t provide support for (please see our Support Policy here), it would be best reaching out to the plugin’s developers for further assistance here.

    All the best and hopefully, the issue will be fixed soon.

Viewing 3 replies - 1 through 3 (of 3 total)
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