performance issue with WordPress website

  • Having severe performance issue with WordPress website that uses Elementor.

    Plugin install page does not work (500 server error)
    Editing pages is slow to load
    Backup with All-In-One WP Migration does not work, it gives error “disk full” but verified disk is not full.

    We have already tried the following steps:

    -Check / increase hosting
    But hosting already powerful and not fully utilised:
    https://share.getcloudapp.com/xQuDBwXY

    -Increase WP memory limit (64mb 128mb 256mb etc)
    But RAM usage is showing low within WP

    -Disable all plugins
    Did not fix

    Further info:
    The website is very large.

    55 plugins installed
    178 pages
    100 posts
    Many many photos and videos, over 27GB
    WooCommerce with 160 products

    While some can definitely be optimised / purged / removed, the client also plans to add even more content in the future so we need to accommodate this.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Moderator James Huff

    (@macmanx)

    Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your Dashboard, try deactivating all plugins. If you don’t have access to your Dashboard, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Twenty theme to rule-out a theme-specific issue. If you don’t have access to your Dashboard, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that specific time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 1 replies (of 1 total)
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