Permission denied

Hey there malomargo24,

How are you doing today?

This issue is not related to our plugin but rather to your server. The problem is most likely due to session folder not being writable (not having right permissions set on it).

You can fix this in 2 ways:

1. Contact your hosting provider and ask them to change the permissions on the session folder

2. I’ve made a mu-plugin for you that checks if session folder is writable and if it isn’t it creates another location in uploads folder where sessions are being stored. You can download it here. Once you do go to /wp-content/ and check if you have mu-plugins folder. If you do just paste that php file into the folder, if not create mu-plugins folder and paste the file there. This plugin should work out of a box .

Hope this helps and have a great day!

Cheers,
Bojan

Hi Support

Thank you for replying back

Where is the session folder? can you give me the file path.

I’ve downloaded the php file and pasted it under mu-plugins/

public_html/wp-content/mu-plugins/create-new-session-directory.php

my website is still showing errors

https://162.214.5.23/~signatureplumbin/home-2/

my hosting company response –

Hello,

Changing the php handler through .htaccess isn’t going to function properly on a cPanel server and just cause the data to be downloaded instead of rendered in the browser. The site here was trying to load a session that does not exist because it failed to generate. This was happening due to the header being unable to be changed.

[17-Feb-2016 22:15:01 UTC] PHP Warning: Cannot modify header information – headers already sent by (output started at /home/signatureplumbin/public_html/wp-content/plugins/custom-sidebars/inc/external/wpmu-lib/functions-wpmulib.php:69) in /home/signatureplumbin/public_html/wp-includes/pluggable.php on line 1228

This can happen from whitespace in the files or obstart attempting to be executed without flushing. I’ve enabled output_buffering for php and the errors are no longer populating. I’m not sure what the sidebars are supposed to be doing but apache errors are not being reported at this point. We’ll be around if you needed anything further or have additional concerns so feel free to reach out anytime.

Thanks,
Blake W.
VPS/Dedicated Administrator

Hey there malomargo24,

Is this the only error that you’re getting right now?

If that is the case can you just try clearing cache and cookies in your browser as this seems that helped in multiple threads where this specific error has been reported.

Please let me know ??

Cheers,
Bojan

what can i do when shows such result
SGExceptionForbidden: Permission denied. Directory is not writable: /home/internat/public_html/wp-content/uploads/backup-guard/

what should i don when it said
SGExceptionForbidden: Permission denied. Directory is not writable: /home/internat/public_html/wp-content/uploads/backup-guard/

Hi @sharifmustajib,

It seems your issue is related to backup-guard, could you please start new thread per forum rules so we can investigate it further.

Thank you,
Predrag