Permissions error: access_denied, reason: user_denied

Hi @avventurasullegambe,

Could you confirm if you followed the instructions here to disconnect the Facebook for WooCommerce app from your site?

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.

Once you’ve done that, you can paste the text in https://gist.github.com/ and feel free to change/remove your site URL in the report for privacy reasons.

Once you do that, you can paste the Gist link here in your reply.

Could also confirm that you have the owner/admin permissions to the newly created Facebook Business account?

Look forward to your reply at your earliest.

Thank you Saravanan,

for your quick reply.
I haven’t followed all the instructions before contacting you, but now I’ve done.
I’ve retried to reconnect the account, but I still receive the same error message.

here is my gist
<script src=”https://gist.github.com/mariluciani/5f90c2ac5b90bb4b94c9443dea53b6af.js”></script&gt;

I do confirm that I’m the owner of both accounts.

Thank you!

Hi @avventurasullegambe,

Thanks for disconnecting the app correctly.

Could you please provide us with a screenshot of the error so that we can see what you are describing?

If you don't already have a screenshot service installed, here are a few free options: 

* https://snipboard.io
* https://skitch.com/ 
* https://getcloudapp.com/ 
* https://awesomescreenshot.com/

There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/

Looks like you have two Facebook plugins on your site, i.e Facebook for WooCommerce and Facebook for WordPress. Could you ensure Facebook for WordPress is disabled while troubleshooting to avoid conflicts?

Look forward to your reply at your earliest.

Hi Saravanan,

please find below the errors messages:
https://photos.app.goo.gl/FMtncHbgXPeuUNo47

I’ve deactivated Facebook for WordPress

Thank you!

Hi @avventurasullegambe,

Could you share the logs for this issue from your site? Please feel free to remove any personal/confidential information from the logs and share them here.

You can find the logs at WooCommerce > Status > Logs > Select – Log under drop-down (right side) > Click – View button.

Hi Saravanna,

I hope that this one is the one you need:
<script src=”https://gist.github.com/mariluciani/da6f37e98de535ac7609f6808aa4c71e.js”></script&gt;

thank you!

Hi @avventurasullegambe,

It seems that the issue you’re having is affecting multiple users at the moment. We have opened a bug report on Github here: https://github.com/woocommerce/facebook-for-woocommerce/issues/2148

Given that we have no extra information than what is in that Github thread, can we suggest subscribing to the Github issue there to follow the interaction? That’ll allow you to be the first to find out when this is closed and solved. You can subscribe by clicking this button on the GitHub repo (this will only be visible if you have a GitHub account, which can be done for free):

Thank you Ahmed,

I’m glad to know that this issue is not my fault and that my attempt do solve the problem was not the cause of it.

I’ll check the tread you suggested and try again to connect the accounts in the next few hours since it won’t work

thank you to Saravanan for his patience

regards
Marina

Hi @avventurasullegambe

I’ll check the tread you suggested and try again to connect the accounts in the next few hours since it won’t work

Thank you for bringing this to our attention and for working with us patiently as well.

I’ll check the tread you suggested and try again to connect the accounts in the next few hours since it won’t work

??.

Kind regards,

hi team,

I also face same problems When i connect my woocommrce account to Facebook via plugin.

Find screen shots of error anybody can help me to solved this issue please let me know.

Hi @ankitkoshiya,

I also face same problems When i connect my woocommrce account to Facebook via the plugin.

This issue is wide spread and is being tracked on Github.We have opened a bug report on Github here: https://github.com/woocommerce/facebook-for-woocommerce/issues/2148

Given that we have no extra information than what is in that Github thread, can we suggest subscribing to the Github issue there to follow the interaction? That’ll allow you to be the first to find out when this is closed and solved. You can subscribe by clicking this button on the GitHub repo (this will only be visible if you have a GitHub account, which can be done for free):

Hi Guys,

Today the system works!
I was able to correctly reconnect!

Thank you
have a nice day

Marina

Hello Marina, the issue continues for me, you might have done something without realizing it was the solution, could you remember what did you do exactly? thank you.

Hi timberhs,

I just waited through the night.
The day before it was not working, the day after it was.
I have not changed anything in wp nor fb side…

Hello
I am still getting the same error (access denied)
Do we have a solution for this issue?